I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. How do I set up and use a Clipper card on my phone? Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Can I get a Clipper card before I arrive? Once youve activated your Auto-Reload, youll be able to see it in your account. This is separate from confirmation of payment. Riders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Just load it with any combination of cash value and discounted passes. The To add a card to your Android phone, open Google Pay and click the + sign. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. What is the maximum amount of cash value I can load on my Clipper card? See the Apple Pay How-To page for more details. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Just load it with any combination of cash value and discounted passes. I have loaded a lot of money on a clipper card through the website months ago. Choose your payment method and complete the order. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. CALIFORNIA Key Clipper information translated to Spanish. If you order online and set up automatic reloading, your card is free! WebYour Clipper card will not be returned to you. Youth 4 and younger are always free on the cable car. Roadshow, Please turn on metering lights to make morning commute smoother: Roadshow, Are LA drivers better than those in the East Bay? Looks like you need to contact them or maybe head down and ask a station agent. Otherwise, you will be logged out automatically. Three beeps and a red light means your card wasnt accepted. Apply for your discounted card and save every time you ride. The exception is BART HVD, which will be available the following day. Why not? Clipper cards are accepted on BART, Caltrain, Muni, After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Center the card or device over the "Tag Here" graphic on the screen. Phone. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. Each teacher is eligible to receive up to two class passes every school year. Select Clipper card and follow the instructions to add a card and load value. Log in to your Clipper account. Allrightsreserved. And you can do it anytime. Key Clipper information translated to Chinese. What does it mean to pick up my value and why do I have to wait to do it? Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. Tip: Always Tag Your Clipper Card on Muni (Regardless Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. This is different in the phone environment. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Clipper Visit VTA's Fares page for more information. So if your primary funding source is declined, your order will be charged to your backup card. If you want to ride, you will need to tag again. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. It's simple, saves you money and you can start anytime of the year. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. Log in to your Clipper account to add backup payment. San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 Bay Area Metro Center This means we couldnt process your payment for automatic reloading. Find your card and select Manage Auto-Reload from the More Options menu. The most you can load online at any one time is $255. Can I have more than one card in my Clipper account? OneCard FAQ | OneCard Office The The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. My card shows it was cleared month ago but the card is saying it doesnt have enough money. up value on a clipper card If you do not hear any beeps or see any lights, your card may be defective or damaged. There's no need to open an app. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. 55-A West Santa Clara Street All rights reserved. Or is this just a screw up that I need to call Clipper and have a human handle? WebRiders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Total dominance: Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, How did $300 disappear from our Clipper cards? Your mobile wallet will display purchase options for your selected Clipper card. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. After your second tag, the card reader will display a message that your initial tag was refunded. What are the age limits for discounted fares? Clipper You can also add value through the Clipper app. Monthly passes have a three day grace period at the beginning of the following month. Email: wbacon@bayareametro.gov, Michael Eiseman, BART On a successful tag, lights and a "Travel OK" screen will appear on the machine. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Qualified applicants are then mailed an RTC Clipper card. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. SmartPass Overview | Associated Students - San Jose State University MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. How does Auto-Reload work with monthly passes? How long do I have to pick up the value before it expires? Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. Clipper patrons must tag their Clipper card before boarding a light rail vehicle. Transfer an existing plastic card to your phone. A couple of things have to happen before you can use the value. Is there something else I'm supposed to do? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Help inform how MTC engages Bay Area residents to create a shared vision for the future. A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. Please have exact change ready when boarding. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. No, every rider needs their own card or device (phone or watch) to pay for fares. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. MTC will provide funds for the two-year pilot program to transit agencies to offset the revenue impacts of the Clipper BayPass pilot. Scan this QR code to download the app now. Please note that you cannot use your phone to unlock bikeshares. I set up Auto-Reload, but its not showing up in my online account. Clipper Paratransit trips are not included in the Clipper BayPass program. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. When does the new 31-day pass become active? See the. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. activate my clipper card properly If you already have a card, you can choose to set up Auto-Reload when you load value online. What if Im having trouble using my Clipper card at a bike share station? "A" Pass: Muni (includes Cable Car) + BART within SF, . Phone. How can I set up my card to automatically reload? The same Clipper card must be used when tagging from local to express routes. Need a Youth or Senior Clipper card right away? Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. WebClipper is the all-in-one transit card for the Bay Area. Clipper | Metropolitan Transportation Commission The money is still missing. VTA PRIVACY POLICY WebWhat should I do if my card is lost or stolen? Delivery of further fare policy actions called for in the study is expected over the coming years. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Key Clipper information translated to Spanish. What happened to my order? Select "Add money" and follow the steps to continue purchasing a card and adding value to it. They are currently only available onClipper. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. Credit card charges are processed immediately. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. VTA hasagreements with area transit operators to provide convenient transfers. It works like any other Clipper card. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. See the Google Pay How-To page for more details. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. New Clipper card app available for Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Lost or stolen Day Passes or Monthly Passes shall not be replaced. What happens if I tag on, but I change my mind? Once you do that, it will show up in your account. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Fares Am I reloading this wrong online? Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. WebThe new Clipper START program allows lower-income adults age 19-64 to receive 20% - 50% fare discounts on several public transit systems in the region including CityBus, SMART, Golden Gate Transit and Ferry, Sonoma County Transit, and Petaluma Transit. Coins You can use any U.S. coin up to $1.00 in value. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Was I supposed to activate it somewhere? For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. Clipper You can use cash value on all transit systems that accept Clipper. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Copyright 2023Metropolitan Transportation Commission. If Clipper determines Select "Transit card" and "Add Clipper card". Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Monthly - Adult (ages 19-64) | SFMTA For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. Yours is the first email Ive gotten on this issue. If one does not use the Clipper card for six months, it can be frozen. If you hear two beeps, your value is low. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. I'd probably go to a ticket Clipper ALL RIGHTS RESERVED. How does autoload work and how do I sign up for it for my Picking up your value means loading the value on your card after youve placed an online or phone order. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. If you still want to proceed, purchase a new Clipper card. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date.