If it goes in your favor, great. So it is time to do, Read More September/October 2021 Blog Income Report $714.34Continue, Last Updated on November 23, 2021 by Bree Do you want to learn how to sell on Facebook Marketplace, and, Read More How To Sell On Facebook Marketplace | How It WorksContinue, Your email address will not be published. 3 How to start selling on Poshmark 1. One was the size of an adult hand, and the other would fit my thumb. Select your order. I contacted the seller who said they are size 9 and she would not refund or accept a return. 0 0. It is a mail slot that you can reserve at the local Post Office. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. Press J to jump to the feed. She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. Thoughts? She received them, and stated the defect was there. c#; asp.net; vb.net; Share. If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. On the web I've been a faithful posher for over 5 years selling 1,060 items so far. Set your pricing 5. Go to the Poshmark website, and log into your account. Keyword stuffer, absolute pain in the ass cluttering a brand thread. and our The poor customer service along with the 20% fee is really starting to push me away. She stated that it was obvious that the dress had been worn, washed and the tag had been reattached. This subreddit is not affiliated with or endorsed by the United States Postal Service. The seller receives a notification of the case and can provide her response. And at some point, theyd lose interest in that purchase especially if youre not communicating with them about shipping. But without any communication with your buyer, they might lose interest, and change their mind about the purchase. Why would a seller risk their business with such dishonesty? Archived post. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. Because the dress was not in pristine condition, I included a close-up photo of it, a photo with the tag on the dress, and ensured that the description clearly stated this issue. Archived post. The original listing included a photo of the discolored tag, and described it accordingly. Archived post. Check out 13 Reseller Supplies You Need To Sell Online For Beginners. Who has the time to do all of that? ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. r/poshmark 2 yr. ago. Also, share this post on Facebook, Pinterest, Twitter, and other social media outlets. Select Edit to edit an address or select Add Address to enter a new address. 3. Select Account Info. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Look for things you can use to defend yourself just in case the buyer is being dishonest. So dont worry about it. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. She had not opened the package and stated that it was an accidental buy and wanted a return. You can also reach out to the seller for additional details, measurements, or photos if needed. And this post will cover what you can do when it happens, and how to avoid it in the future. For more information, please see our If it is your fault, accept the return and let the buyer get their refund. In the third case, the buyer asked if there was a defect in a certain area of the item. The only flaw was that the interior material label was discolored. POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! 1. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. 5. Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. Privacy Policy. I was floored. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Select your profile picture at the top-right of the page. I believe making extra money from reselling your stuff or saving money by spending wisely is ideal. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You will receive a one-time useverification codeto enter on the verification screen. Select My Purchases. And continue to discuss with Poshmark support, and show your pictures or descriptions to back up your claim. How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. In the app. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. But don't trust the post office to store return info in their tracking info. Cookie Notice Dont worry you (seller or buyer) wont be billed for it. If Poshmark denies the return, the sale will close and the funds will release to the seller. To file a return: In the app Select your Account Tab (@username). Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. Before responding to the case, make sure to read the reason why the buyer wants a refund. I then contacted Poshmark customer service, who asked for photos - which I provided. Select a reason for the return. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. Sellers are given a chance to respond. When a case is opened against you on Poshmark, dont panic. The item was described as a NWT dress with one slight flaw. List the shoe by the size written on it. Nick Nick. 2. Its important to handle all cases, no matter the reason with a calm, professional tone. Tap the order for the item(s) you wish to return. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. So such issues do not qualify for a refund. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. Returns must be shipped back to the seller within five days in order to be eligible for a refund. Head over to the Yes, the buyer may lay false claims but try to keep your cool. Just this week, I sent a wool blend pea coat to a buyer who paid $44. When responding to the case, try as much as you can to be professional. Couldnt I just put down the address of the post office ? I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. How to avoid this: Add a picture of the size on the shoe. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Create a free Poshmark account 2. I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. Especially regarding your mailing address. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. The situation escalated and she insisted that I was lying over and over again. Select Account Settings. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. They also won't refund an item that you just don't want anymore. And thats what you need to know about Poshmark returns and how to avoid them. Since that last post, Ive had a total of six cases. The buyer became very agitated with my statement and then stated the sweater was filthy. The buyer can make a case that you didnt show how new or worn the item is. and our Hey everybody. Your email address will not be published. No, an open case wont affect your Poshmark closet. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . In fact, answering and addressing this type of behavior wont help the situation. Also, encourage buyers to ask questions about your listings, and reply to them promptly. If a case opens, address Poshmark, and not the buyer. I listed 8 photos in great lighting that showed the condition, every angle, and included the length. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. New comments cannot be posted and votes cannot be cast. It was marked by the manufacturer as a M/L, which of course, is not an option in listings. I've been a faithful posher for over 5 years selling 1,060 items so far. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. Select your order. Repeat the actual shoe size again in the listing's description. Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. However, the tags were intact and the dress was otherwise flawless. Go to your account tab and then tap on My Address'. When a buyer opens a case, she submits a reason and evidence for the return request. Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. Box. It was washed and hung to dry prior to being listed, and there were no odors. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. If you choose to do so, it could negatively impact the outcome of the case. Username etc : r/poshmark. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. Click on your profile picture to reveal the dropdown menu. I do feel like people like to see a real face as a buyer-- at least I do. I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. Select Submit. New comments cannot be posted and votes cannot be cast. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. And Ill show you how to do these and more on this blog. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 More importantly, I included a screenshot of her response thanking me for the update. The size is often on the sole or inner heel area. For sales above $15, Poshmark charges 20 percent of the . I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. Thank you. Cookie Notice Share. Wanted to see if anyone else here did it, and if they had any tips or advice? Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! If there are no issues, the buyer is refunded the money and the seller can relist the item. Return scams getting out of control. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. step 1 Go to your account tab and then tap on 'My Address'. Honestly though, I don't really want to be found. Select a reason that best matches your reason for the return. Instead, they utilized the fact that my description was not complete. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. To initiate a return and refund, file a claim on the Poshmark website or the app. Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. So show your pictures alongside stock photos. Here are some examples of vague descriptions. When people shop, theyre excited and counting days to receive their order and start enjoying it. Add images that clearly depict the reason for the return and include a description of the return. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. They aren't that smart. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its even difficult to refute something like this, because your statement could incite unwanted actions from the buyer. Privacy Policy. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. Poshmark, Inc. Headquarters in Redwood City, CA. In the end, Poshmark sided with the buyer. By far, this was one of the most difficult cases that Ive come across. Runs big, runs small (mention it if thats the case), or true to size. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. In the span of a year, thats a pretty low amount of cases. 23 7 7 bronze . They first stated that the sweater was worn more than I had stated, as it didnt fit right. Go to the Poshmark website, and log into your account. Apologize to them, and move on. For more information, please see our Then check the pictures of the listing, and your description to see if you missed anything. On the web Half of them were my fault. Select Done. ETA: Thank you guys so much for the advice and great suggestions! (9405511109483873533427) and contacted USPS. Scan this QR code to download the app now. I have reviewed the listing, and agree with their findings. Theres always a chance that we may miss something. For some reason, she changed her mind before Poshmark even responded and kept the item. Select a reason for the return. On sneakers, you'll sometimes find them under the tongue of the shoe. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Another mistake that can lead to Poshmark returns is inaccurate sizes. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. It it possible to motify the postback address so I can omit the default.aspx from the client browser? Select Done. In this case, the buyer opened a case upon receipt of the item. You didnt mention if it has any flaws if it is true to size, or whatever. As per returns, the policy states that you cant return any clothing based on your disliking of the fit. Your email address will not be published. Privacy Policy. In this case, I chose to direct my questioning to the buyer. Is it straight, skinny, high, or mid-rise? View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. However, I disagree with their statement regarding the condition of the dress. And thats a strong argument just because it is. How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. Beside your current address, select Change. These may work for some sellers and buyers, but it doesnt say enough about your listing. for full details. But you should make sure your shipping box or poly mailer is in great condition. Archived post. Click the order for the item (s) you wish to return . Please share your tips to handle Poshmark returns and to keep them from happening again. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. They mentioned the policy of asking the buyer to describe the issue and sending photos. Add a title and description 4. Select My Addresses. One of the best tips for selling on Poshmark is to open a P.O. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. Tap "Problems/Order Inquiry," then "Order Not as Described.". Leave your Poshmark closet in the comments! Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks in advance everybody ! I said no. In this case, I sold a sweater that was one of those in-between sizes. Honestly, I dislike returning items on reselling websites because I feel it is very stressful, and all that. Interacting with my videos not only helps me out but also makes me smile! What kind of fit is it? Thank you. Do you try to stay anonymous? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Jennifer R and This Mommy is Real 2017 - 2018. Select Order Not as Described. Just follow the steps below. The day the buyer received it, she claimed it wasn't "long enough". Select Problems/Order Inquiry. step 2 To change your shipping or return address, click on 'Change' next to your address. Enter your email address to subscribe to this blog and receive notifications of new posts by email. But take your pictures of the item. In my case, I bought two winter jackets, and both jackets right pockets were torn inside. In all of these three cases, I realized immediately that the error was on my side. There you will find everything you need to complete your at-home DIYs, right alongside of me and my DIY videos:https://www.amazon.com/shop/erikawithakYou can browse my Poshmark closet for second-hand gems and sometimes items that are new with tags! They never addressed her complaints about odor, stains or condition. So well talk about what to do to avoid cases being opened against you on Poshmark. But waiting for days and not getting any update can be frustrating. Youll never know, the buyer may change their mind and decide to keep the item. Press question mark to learn the rest of the keyboard shortcuts Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. To avoid Poshmark returns, make sure you ship as quickly as possible. Select Submit. I have never worn or washed this NWT dress, which was purchased in this condition. So if a package cannot be delivered, it will be returned back to you, the sender. She stated she confused her shipments and she never intended to buy the item. Please consider this as my acceptance of the return and process the return label accordingly. Returns are not currently offered for: Fit Issues No longer want the item Delayed delivery If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. and our Honestly though, I don't really want to be found. New comments cannot be posted and votes cannot be cast. 4. I'd just like to stay anonymous. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. No matter the reason, its always frustrating! Select "Order Not as Described" from the dropdown menu. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. If you have pictures of pilling, mention in your description check #3 for a picture of flaw. Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. Don't rely on Poshmark's conversions. At that point, the conversation escalated quickly. Its hard to determine when this is enough. Do I need to put a return address on packages that are shipped via flat priority mail ? Once the case is closed, you can go back and continue selling on Poshmark. ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? A P.O. But, this is where professionalism matters the most. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Click the order for the item(s) you wish to return. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. What other tips do you have for return cases? When someone states that you purposely sold them a dirty item, its difficult not to be defensive. Select My Addresses. I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. I'm more mad that i'm receiving a damaged item back that I will have no chance of reselling. My username includes my unique first name and my profile pic is me. In cases like this, the original listing is absolutely crucial. You can put their address as a return address as well. Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. Select from a previously saved address or add a new one by selecting 'Add Address'. You can change your email address directly through your Poshmark account. Now, lets look at better item descriptions: All Im trying to say is that incomplete descriptions can lead to Poshmark returns, and you can avoid them.