Holland America Line, part of Carnival Corporation & plc, has announced a slight increase in gratuity rates to take effect on all sailings from February 1, 2023. The 11-day departure visits Portland ME, Saguenay, Saint John, Halifax, Corner Brook (evening stay), Charlottetown, Baie-Comeau. (Volendam) 12-day "Historic Baja & Sea of Cortez" voyage departs on December 10th, 2023, and explores Baha Peninsula. HAL-Holland America Line canceled ms Nieuw Amsterdam 's January 8 voyage and rebooked part of impacted passengers on Sunday's (January 9) ms Rotterdam cruise instead. Daily gratuity is an automatic service charge (applied to both adults and kids) that is added to the passenger's onboard account each day. Fully refunded (100%) were all prepurchased through HAL packages and services. The 17-day "Panama Canal and Inca Discovery" connects the Atlantic and Pacific oceans, with a full transit through Panama Canal's lakes and locks. A busy cruise news update with coverage on Carnival Cruise Line, Royal Caribbean, Norwegian and Holland America Line. Next are listed HAL's first departures by ship (homeport/destination) in 2021-2022: ROTTERDAM (October 20, 2021/Maiden Voyage/Transatlantic from Amsterdam to Fort Lauderdale), NIEUW AMSTERDAM (July 24, 2021/Alaska from Seattle), NIEUW STATENDAM (Nov 21, 2021/Caribbean from Fort Lauderdale), KONINGSDAM (Oct 10, 2021/Mexico from San Diego California), EURODAM (Aug 15, 2021/Mediterranean from Piraeus-Athens), ZUIDERDAM (Dec 24, 2021/Mexico from San Diego California), NOORDAM (April 24, 2022/Fort Lauderdale to San Diego/Alaska from Vancouver), OOSTERDAM (May 8, 2022/Mediterranean from Civitavecchia-Rome), ZAANDAM (May 12, 2022/Fort Lauderdale to Montreal/Canada-New England), VOLENDAM (July 3, 2022/Norway from Rotterdam), WESTERDAM (June 12, 2022/Alaska from Seattle). "Circle Hawaii" voyages range between 16-18 days: 6 ships (Eurodam, Koningsdam, Nieuw Amsterdam, Noordam, Volendam, Zaandam). Due to the Coronavirus crisis, the ship was paused thru May 2022. For Crystal Ocean Voyages of 13 Nights or Less: For All Crystal Ocean Voyages of 14 to 21 Nights: For All Crystal Ocean Voyages of 22 Nights or Longer: For All Crystal Yacht and Expedition Voyages: Note: Cancellation penalties also apply to advance bookings made in conjunction with the cruise, such as airfare, hotel stays, pre- and post-voyage packages and shore excursions. All flight cruise deals booked through HAL's Flight Ease program feature 24-hour assistance and "Next Port Protection". Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Holland America Line Extends Worry-Free Promise on Cruises Through Note that world and grand cruises (more than 25days long) carry separate cancellation policies. Some promotional reservations for inside, outside and veranda categories have special restrictions, making those cruise fares entirely nonrefundable. Furthermore, FCCs may also be used for flights booked through Holland America Line, pre- and post-cruise tour packages, or cancelation protection plan packages on future sailings, providing more security for travelers, as well as options to use up credits. This is a significant benefit in comparison to the companys standard cancellation fees which can start as far as out 120 days for longer voyages. Legendary Voyages with Holland America Line . All itineraries are seven days except a nine-day holiday cruise departing Dec. 30. In July 2022 were announced the special events and activities including on the two themed Transatlantic crossings (April 4th/16-day from Fort Lauderdale to Rotterdam, and October 15th/15-day from Rotterdam to Fort Lauderdale) on the fleet's newest member MS Rotterdam VII. On October 17, 2021, HAL officially announced the name of the new Rotterdam ship's godmother - HRH Princess Margriet Francisca of the Netherlands (1943-born, from the house of Orange-Nassau/van Lippe-Biesterfeld). Cruising during COVID-19: Cancellation, refund policies vary by cruise line All cancellations must be done in writing, which can be done via mail or email. Cruise Line Cancellation Policies: A Closer Look - Cruise Critic For All Basic Fares: (Excluding Full World Cruises and Segments), For All Comfort Categories: (Excluding Full World Cruises and Segments). The program is based on two homeports - Boston (Massachusetts) and Port Everglades/Fort Lauderdale (Florida), 5- to 21-day itineraries, and partial Panama Canal transits (Gatun Lake). The 2023 cruise season has officially begun on Canada's Prince Edward Island, as Holland America's ship Zaandam arrived at Port Charlottetown today. With weekend departures, they visit Bar Harbor, Quebec City, Charlottetown (Prince Edward Island), Sydney NS, and Halifax. NOORDAM's Asia 2021-2022 program (from Hong Kong-Singapore-Yokohama), OOSTERDAM's Australia-New Zealand 2021-2022 program (from Sydney and Auckland), WESTERDAM's South America 2021-2022 program, and ZUIDERDAM's Caribbean-Mediterranean 2021 programs (from Fort Lauderdale and Barcelona-Venice-Rome) were also canceled. MS Nieuw Amsterdam's January 15 and January 22 . Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. We'll send you a weekly newsletter to your inbox. At the same time, the line . IMPORTANT: In July 2020, MS Maasdam (now CFC Renaissance) and MS Veendam (now Aegean Majesty) were sold to Seajets Greece. The 17-day roundtrip from San Diego also includes Ensenada. Zuiderdam's 7-day "Canada and New England Discovery" itinerary is between Boston and Quebec City, with weekend departures from/overnight stay in Quebec City (at the beginning/end of the trip) and call ports Bar Harbor, Charlottetown, Sydney, Halifax. Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. And at the. On HAL cruises after December 1 (2018), daily gratuities were increased to USD 15,50 pp per day (non-suite passengers) and USD 17 pp per day (for suite passengers). HAL also allows adding of stopover flight segments. All itineraries are roundtrips from Fort Lauderdale (Port Everglades, Florida). For Cruises of Two to Five Nights: (Excluding all Alaska, Europe, Transatlantic and Panama Canal Cruises, and Pack & Go fares), For Cruises of Six or More Nights: (Plus all Alaska, Europe, Transatlantic and Panama Canal Cruises; Excluding Pack & Go fares). Contributor. Your personal data will be processed and information from your device (cookies, unique identifiers, and other device data) may be stored by, accessed by and shared with third party vendors, or used specifically by this site or app. To make matters worse, reading the fine print can make you cross-eyed. In July 2020, Carnival Corporation (via Holland America Line) sold 4 liners -. HAL's current CFO/Chief Financial Officer is Jeremy Schiller (former CCL employee). 18-day with calls at Lahaina, Hilo, Honolulu (overnight), Nawiliwili, Kona, and Ensenada. HAL's new culturally themed "Signature Experiences" are available on select voyages departing out of Montreal (Quebec Canada) and in Europe - from Amsterdam, Barcelona, Copenhagen, Civitavecchia-Rome and Venice. New eastbound voyage sails from Fort Lauderdale on historic route that ends at Rotterdam on companys 150th birthday. A 24-day voyage (departing on July 27th on Volendam) sails roundtrip from Boston and circumnavigates Iceland. (October 2022-April 2023) 5- to 14-day itineraries to the Caribbean. Its time to ensure youre caught up on the latest cruise news across the major cruise lines. Follows a Transatlantic crossing to Africa, northbound to Europe and up to Norway's Nordkapp/North Cape and the Norwegian Fjords, then westbound (crossing again the Atlantic Ocean) and via Iceland and Greenland back to North America/USA. Want to re-book your cruise for a later date? Living on the east coast of Canada, she shares cruising tips and information with fellow Canucks seeking a reprieve from the great white north. These itineraries range from 16 to 18 days and include visits to various Hawaiian ports such asHonolulu,Lahaina,Hilo, andKona, as well asEnsenada, Mexico. Zuiderdam's World Voyage 2025 also features 9 overnight ports (Callao-Lima/2 nights for a visit to Machu Picchu, Hanga Roa/Easter Island, Papeete Tahiti, Sydney NSW, Singapore, Cape Town South Africa, Mombasa Kenya, Safaga-Luxor Egypt, Barcelona) as well as 7 late-night departures (Manta Ecuador, Seychelles, Cape Town, Durban, Aqaba-Petra Jordan, Civitavecchia-Rome, Gibraltar UK). It should be noted, however, that the overall number of drink vouchers each guest receives is not changing. Norwegian Cruise Line is a mainstream line catering largely to families. Silversea Cruises to purchase Crystal Endeavor in expedition cruise Cruise News Today April 24, 2023 [VIDEO] The 4-day offers a call at. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms (but not on cabin balconies). The roundtrip from San Diego visits La Paz, Loreto, and Vallarta. Port Civitavecchia (Rome Italy) - the pre-cruise tour package "A Night Out in Ancient Rome" includes an evening at Casa dei Cavalieri di Rodi. RFM is aligned with the UN's Food and Agriculture Organization's CCRF (Code of Conduct for Responsible Fisheries/1995-issued). The cruise ship muster drill: What is it and why it's important, I spent $2,280 on a 4-night Celebrity cruise. Princess Margriet is the 3rd daughter of Queen Juliana Louise Emma Marie Wilhelmina (1909-2004) and Prince Bernhard of Lippe-Biesterfeld (1911-2004) and is an aunt of Holland's current monarch Willem-Alexander Claus George Ferdinand (1967-born, King of the Netherlands since 2013). Booked passengers are notified within 2 days of submission if the tour/excursion meets the "Best Price Guarantee" requirements. Unfortunately, sometimes we need to change travel plans. For Cruises of Six Nights or More: (Excluding Suites and Concierge Staterooms): For All Cruises in Suites and Concierge Staterooms: Note: Holland America's cancellation penalties vary by itinerary. Cruises sailing March 1, 2022 and later retain their published final payment date. For Cruises of 15Nights or Longer: (Excluding Voyages of 100Nights or Longer). Note: The outlined cancellation fees for cruises of five nights and longer are also applicable toward Royal Caribbean cruise tours. The work had been delivered last month. Queen Wilhelmina Helena Pauline Maria (1880-1962) named Nieuw Amsterdam II (1937). In March-April 2023, HAL completed the expansion of its Onboard Enrichment Program (fleetwide) by adding to each liner new or expanded activity facilities (art studio, sports courts for playing basketball/volleyball/pickleball/tennis, and deckgames zones for playing ping-pong, cornhole, ladder ball, shuffleboard) and full-time specialists (art and crafts instructor, sports director). The California roll, shrimp roll . 90-76 days before sailing: 100% refund, less required deposit amount, 75-61 days before sailing: 50% refund of cruise fare, 60-31 days before sailing: 25% refund of cruise fare, 30 days or less before sailing: no refund available, 120-91 days before sailing: 100% refund, less required deposit amount, 90-76 days before sailing: 40% refund of cruise fare. Volendam is scheduled to sail between Boston and Montreal (Quebec Canada) in the summer and fall (2024) on a series of 7-day "Canada & New England Discovery" itineraries. Name changes are considered cancellations. Our Worry-Free Promise program gives you. There are two options for Holland America insurance: Testing positive for Covid-19, just before a cruise can add an enormous amount of stress for travelers. Country specific contacts are noted on the cruise lines website. all 7-day "Mexican Riviera" voyages feature calls at Puerto Vallarta, Mazatlan, and Cabo San Lucas. 121days or longer before sailing: $75 per person, 5530days: Deposit or 50percent of the fare (whichever is greater), 2915days: Deposit or 75percent (whichever is greater), 7461days before sailing: 50percent of the fare, 8975days before sailing: 25percent of the fare, 90days or longer before sailing: 15percent of the fare, 90days or longer before sailing: 15percent (deposit), 121 or more days before sailing: $100 administration fee, 151 or more days before sailing: $200 administration fee, 181 or more days before sailing: $500 administration fee, 121 or more days before sailing: $500 administration fee, 12091days before sailing: Deposit or 25percent of the fare (whichever is lower), 150121nights: Deposit or 30percent of the fare (whichever is lower), 120 or more days before departure: Deposit (15percent of the fare), 8676days before sailing: Deposit or 25percent of the fare (whichever is higher), 7561days: Deposit or 50percent (whichever is higher), 6031days: Deposit or 75percent (whichever is higher), 11991days before sailing: 25percent of the fare, 119106days before sailing: Deposit or 25percent of the fare (whichever is higher), 10591days: Deposit or 50percent (whichever is higher), 12091days before sailing: $250 plus administrative fee, which varies and can be converted to a future cruise credit (alternatively, for, 180151days before sailing: $250 plus administrative fee, which varies and can be converted to a future cruise credit (alternatively, for Owner's, Vista and Oceania suites, the penalty is 10percent of the cruise fare), 121days or longer before sailing: 25percent of the fare, 151days or longer before sailing: 25percent of the fare, 12191days before sailing: 15percent of the fare, 150121days before sailing: 15percent of the fare, 121days or longer before sailing: $200 administrative fee (may be converted to a future cruise credit), 120days or longer before sailing: $100 per person, 121 or more days before travel: Deposit (unless cruise is canceled within seven days of payment, then deposit also refunded), 12045days: No refund given; however, passengers can request a future cruise credit in the amount paid or move booking to a new sailing date (both with a one-year expiration), 121days or longer before sailing: $50 fee. The new program further guarantees HAL tour deals' exceptional value, competitive pricing, and best quality. The new coffee blend consists of the best Indonesian and Central-South American Arabica coffee beans. The checking of guest's vaccination status will be discontinued on 'Standard Protocol . In addition, the plan covers trip delays and interruptions, medical expenses and worldwide emergency assistance. The mascot honors Holland's Kings Day (celebrated as a national holiday). The program is based on 11x departure ports (Amsterdam, Ijmuiden, Rotterdam, Copenhagen, Barcelona, Civitavecchia-Rome, Trieste-Venice, Piraeus-Athens, Reykjavik, and the USA"s Fort Lauderdale FL and Boston MA) and 9x overnight ports (Barcelona, Civitavecchia, Marghera-Venice, Haifa, Istanbul, Reykjavik, Piraeus, Rhodes, Valletta) and 33 late-evening departure ports. Copyright Cruise Blog Media LLC 2023. Several Cruise Lines Cancel Sailings as Omicron COVID - Cruise Critic The cruise itineraries range from four-day voyages along the Pacific Coast to 21-day transits of thePanama Canal, with options for roundtrip cruises from San Diego or Vancouver, or cruises that begin or end in either of these two ports. ALL RIGHTS RESERVED. Holland America Ship Kicks Off Prince Edward Island's 2023 Cruise Season There are two types of fares to choose from, with differing cancellation policies: It is always a good idea to purchase insurance. Widely known as Half Moon Cay, the island is an exclusive port destination for all Carnival Corporation-owned vessels. Can I remove cruise ship prepaid gratuities? Holland America Line Announces May 2022 Return-to-Service Dates for Cancellation fees may be different for third and fourth occupants in a cabin. During the time frame of the canceled cruises,Carnival Vistawill instead be undergoing a dry dock. HAL-Holland America Line (HollandAmerica.com) is a Seattle-based cruise shipping company owned by Carnival Corporation. Carnival Sunshinewill offer a variety of 6-8 night sailings with two different itineraries of each length. (October 2022-April 2023) 5- to 14-day itineraries to the Caribbean, Panama Canal. Carnival signed an MoA (memorandum of agreement) with the Italian shipbuilder Fincantieri to construct both units. The details of the dry dock have not been revealed, but the process is likely to include a variety of upgrades and maintenance that is not practical to do while guests are onboard. Following the Alaska season, ms Noordam is scheduled to depart on a sojourn westward with a 34-day Pacific Ocean crossing out of San Diego (California USA), to Sydney (NSW Australia), and a 35-day Australian Circumnavigation roundtrip from Sydney. HAL-Holland America's first 'Pole-to-Pole' World Cruise (2025) meets a simultaneous 124-day Grand HAL-Holland America marks 150th anniversary in Rotterdam, Carnival Corporation unveils significant 2022 sustainability advances, HAL-Holland America announces 2024-2025 USA & Canada West Coast cruises, HAL-Holland America unveils 2024-2025 South America, Antarctica and the Amazon River itineraries, HAL-Holland America adds Boston/Bermuda/longer itineraries for 2024-2025 Caribbean season. Three Holland America Line Ships To Resume Sailing in Spring 2022 HAL's fleet was fully operational by June 12, 2022. 71 days departing October 10, 2022, and sailing roundtrip from Fort Lauderdale FL aboard, 4 overnights: Aqaba-Petra, Cape Town (two nights), Zanzibar, and Victoria (Mahe Island), 25 ports in 21 different countries and territories. Operations restarted with Europe-Baltic itineraries (from Rotterdam Holland), followed by a mini-Mediterranean season from Venice (fall), Caribbean and South America voyages (from Fort Lauderdale) and in 2013 - Alaska (7-day from Vancouver). Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. An extended roundtrip-Boston itinerary visits destinations in Iceland and Greenland. Here's how to cancel or postpone a cruise due to COVID-19 Princess OceanNow Food Delivery Menu Prof. Cruise Before booking a cruise, it is a good idea to understand cancellation policies, especially as it relates to any promotional pricing and packages. HAL liners in Alaska offer cruisetours with lengths 10-13-14-15 days. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Holland America announced on January 13 it will cancel additional departures aboard Nieuw Amsterdam into February. Holland America Line has not clarified whether or not guests booked on sailings after February 1, 2023 can still pre-pay gratuities before that date to take advantage of the lower rate, which remains at $17 per person per day for suites and $15.50 per person per day for non-suites through January 31. CRUISE HIVE LTD 2008-2023. Ports of call include a combination of Ensenada, Monterey, Santa Barbara, San Francisco, and Victoria BC. Holland America Line will restart the two ships in May when Volendam will explore Northern Europe and Zaandam will return to the Canada/New England region. On other HAL ships, Club Orange Restaurant is designed as a dedicated section in MDRs (Main Dining Rooms) opened for breakfast and dinner. HAL's world cruises (themed "2022 Grand Africa Voyage", "2023 Grand World Voyage" and "2023 Grand South America and Antarctica Voyage") range from 71 to 127 days and visit destinations across 6 continents. Cruise cancellation policies also apply to airfare, hotel stays and certain other advance bookings made through Norwegian within 60days. Holland America Line reached out to travel partners on Friday, June 3, with the news of the impending cancelations, and booked guests were notified shortly thereafter. Booked guests will receive a refund of all monies paid to Holland America Line to the original form of purchase. We want to make sure youre getting the most out of this benefit!Royal Caribbean explained in a letter to loyal guests. flight schedules with detailed info on aircraft types, flight connections, layover times. HAL's current President is Gustavo Antorcha (since July 2020) who was previously the COO/Chief Operating Officer of CCL-Carnival Cruise Line. In addition, each guest will receive a Future Cruise Credit of 100% of the Cruisetour fare paid, which can be used on a new booking for any future voyage or Cruisetour that is booked by and sails by December 31, 2023. This does now mean that many Alaska, three Canada/New England, and two Pacific Coastal . ROTTERDAM-class (R-class) are Rotterdam VI, Volendam, Zaandam and Amsterdam. (2021) Northern Europe with 7-day itineraries roundtrip from Amsterdam through August, as well as a 14-day "Voyage of the Midnight Sun". Get expert advice, insider tips and more. Separate cancellation policies also apply for world cruises, world cruise segments and cruise combinations (which allow cruisers to combine two or more itineraries). However, the situation changed in April 2016, after Carnival Corporation negotiated with the Cuban government for allowing ships with Cuban-born passengers, as such US citizens are allowed to visit the country on USA-Cuba charter flights. Norwegian Cruise Line Holdings said the decision to reduce shoreside staff by 9% is one of the companys prudent actions across our business to align with our strategic priorities., A statement from the company said,After careful consideration, we have made the difficult decision to restructure and rightsize our shoreside workforce, reducing our current and planned shoreside roles by approximately 9%. The new ship (2021) was initially named "Nieuw Ryndam". (April 5th, 2024) 22-day Solar Eclipse Cruise along the coast of Mexico from San Diego CA to Vancouver BC Canada, heading south to Cabo San Lucas prior to spending the day at sea on April 8th for the total eclipse. The package also includes a 2-night hotel stay and complimentary ship transfers. Contact us at 1 300 987 322. BOSE SoundDock (iPod docking station), umbrella, binoculars, complimentary mimosa cocktails (with in-cabin breakfast), Nespresso coffee machine. 12 calls in Brazil and Amazon River cruising (inland) to Manaus. a special 5-day itinerary roundtrip from Vancouver BC on April 30th calls at, 4 Panama Canal transit ships (Eurodam, Nieuw Amsterdam, Volendam, Zaandam). MS Nieuw Amsterdam cruises in the EeasternWestern Caribbean on 7-day roundtrips to St Thomas, San Juan, Cozumel, Grand Turk, Georgetown, Ocho Rios. On April 18, 2023, the company celebrates its 150th Anniversary. Holland America Line Cruise Cancellation Policy, Guide to Holland America Line Drink Packages, Princess Margriet of the Netherlands attends Holland America Lines naming ceremony for newest ship, Holland America Lines Worry-Free Promise extended through December 2022, Cruise ships return to Canada for first time in two years, Holland America cruise ship to house Ukrainian refugees, Cruise Door Decorations: How to make your cabin door stand out, 10 of the Smallest Cruise Ships in the World, I packed for a European cruise in just a backpack - here's how I did it. HAL-Holland America cancels ms Nieuw Amsterdam's voyage Due to Canada's extended (through 2022) ban on cruise ships, HAL's Canada and New England 2021 schedule was entirely canceled. Volendam's 13- and 14-day relocation voyages (RepositionCruises.com) are along the Atlantic Coast and between Quebec Canada and Florida USA (Montreal to Fort Lauderdale/Port Everglades) in 2024 (April and October). MS Koningsdam then makes her way to Puerto Vallarta and then crosses over to Hawaii. In April 2023 HAL announced MS Volendam's "Pole-to-Pole World Voyage 2025" (133-day itinerary). VISTA-class are Zuiderdam, Oosterdam, Westerdam and Noordam. The cruise line is also giving each guest a $200 onboard credit for any future sailing that is booked and sails by December 31, 2023. Seattle, Wash., May 23, 2022 Holland America Line is giving consumers the confidence to make travel plans through the summer, fall and holidays with the extension of its Worry-Free Promise to Dec. 31, 2022, for all cruises booked by Sept. 30, 2022. Name changes (other than typos) may be considered as cancellations by some cruise lines. Royal Caribbean guests who have reached the Diamond, Diamond Plus, or Pinnacle level of the cruise linesCrown and Anchor loyalty programhave long enjoyed daily drink vouchers as a special perk for their loyalty. Note: Holland America's cancellation penalties vary by itinerary. The notification email reads, We are very sorry to inform you that due to staffing shortages affecting the entire hospitality industry, we must regretfully cancel select 2022 Yukon & Denali Cruisetours., Also Read: Popular Shore Excursion in Alaska for Cruise Visitors is Restricted, While not all cruisetours have been canceled, the email also states, We regret we are unable to offer a replacement Cruisetour option for 2022 due to the staffing issues which have resulted in reduced capacity on several journeys.. It is available for purchasing (by the cup) in all shipboard beverage venues. the itineraries are roundtrip from San Diego CA/Vancouver BC, or between Vancouver-San Diego. ms Zaandam crosses the South Pacific to Australia and New Zealand before sailing up Africa's west coast and heading to Northern Europe. Contact us at 0344 338 8605. Cruise Lines Adjust Policies for Early 2022 Sailings The pandemic has not ended, and some sailings have been cancelled due to too many Covid-19 cases onboard. By proceeding, you agree to Cruise Critics, Cruise Line Cancellation Policies: A Closer Look, Cruise Lines Modify Cancellation Policies For Better Flexibility. For All Cruises of 15 Nights or Less: (Excluding MSC Yacht Club). Name changes are considered cancellations. While airfare, land packages, hotel stays and transfers booked through the cruise lines are sometimes included in the cruise cancellation policies, other prebooked incidentals, such as shore excursions, spa treatments and specialty dining, are almost always dealt with under separate cancellation terms and conditions. The technology allows docked ships to receive shoreside power supply (from the port city's grid) and turn off their diesel engines/generators, thus reducing to zero emissions and noise. 2 one-day "Pacific Northwest" getaways are offered in October 2023 & May 2024 between Vancouver-Seattle aboard ms Eurodam. In July 2018, MS Prinsendam was sold to Phoenix Reisen, starting operations for the German company (as MS Amera) on July 1, 2019. In terms of refund, guests will automatically receive a Future Cruise Credit in the amount of any non-refundable cancellation fees, with the remainder of what you paid for the cruise being refunded to the original form of payment. Restricted Fares include cancelation fees and require full payment for the flight reservation at booking time. Here is an overview of their cancellation policy and what it means for cruisers. The 8-day voyage adds Saint John, New Brunswick. These cruises will resume in 2023, but Zuiderdam will take over Zaandam's 128-day round-the-world sailing. Holland America Drops Pre-Cruise Testing Requirement For Guests