Click on "Subscriptions.". I want them to contact me, ask me what I need, then I tell them I want to cancel the subscription and them to say Ok, it's cancelled. I bought this after a seizure & would like to cancel the subscription if I have one. PetLab Co. products are made with nutritious, natural ingredients. My dog is 16, and for the last five years, she has been itching at her ears and mouth. I love the product. We are sorry the customer had this experience. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Our app does all the hard work of canceling your unwanted subscriptions so youre no longer charged by companies you dont need.Here is how you can cancel Petlab Co. with Truebill: Getting started with Truebill only takes a minute. Shipping is free for all orders and takes between 3-5 days to get to you. The companyuses quality ingredients, and prices are reasonable. They're a really good company. Within two days, she slept all night. Cancelling the service when moving house can also be done via Xpendy. We'll have a representative reach out to you soon.Sincerely,PetLab Co. Take a read through my PetLab Co. review to learn about the brand and its bestsellers. We are so happy to hear that the Joint Care Chews are helping and making a difference in Gucci 's quality of life. Log In; Old Home Page QuickGrow SEO; What is SEO? I am unable to cancel the automatic subscriptions and cant get the to cancel it. I'm a member of a few animal advocate groups and someone had mentioned that they started giving the supplements for the joints to one of their dogs. While they slurp, this product works kind of like how a mouthwash does, getting in between teeth and dissolving plaque. Aller-Omega Chews (immune-boosting and anti-inflammatory), Vitality Pro (for maintaining physical and cognitive abilities). You can cancel your monthly subscription at any time by emailing contact@thepetlabco.com. I keep receiving three packages at a time with the probiotic chews Im still paying for it coming out of my bank because its like on some kind of auto pay my dog did not eat them. Click on Edit Subscription next to the subscription you need to edit, To change the quantity, simply arrow up or down to adjust the number, Click on Show More to add additional products to your subscription. We are sorry for this person's experience, and we have reached out to them directly regarding this issue. High Quality Dog Supplements Made from Ethically Sourced Ingredients. to read our data retention policy. Based in New York City, NY, the brand is committed to providing pet owners with only the best in qualitybecause thats what its team wants to give to its very own pets. Now, he is running around like a puppy, getting zoomies, and his paws are no longer irritated from the licking. The Shedding Formula was by far his favorite, we mixed it in with his . Please please help, Credit I've three card charges against my **** with No contact with the company.I've had to cancel the card through the **** of America Fraud ******** Lab sells pet products. Their mobility is better and they seem pain free. Shedding Formula (8oz bottle of liquid) supplement, and the Pet Co. Itch Relief Chew (soft chewable 30 count container). Results May Vary. With age, comes osteoarthritis or ligament degradation that causes them to slow down faster than they should. She comes around. You cant make it impossible for a bunch of people to cancel subscriptions & delete their accounts, thats unethical & illegal. Cancelling a PetLab Co. subscription is possible in several ways. He could jump up on the bed. Thank you for entrusting us with your furry friends' dental health.Stay pawsome,PetLab Co. My dog is 14 years old. The reason to choose for a registered letter is that it offers security. I can appreciate the wholesome ingredients the brand uses, along with the transparency in ingredients and customer service Ive seen displayed across review websites. They are the founders of Petlab Co ., a direct to consumer (DTC) pet supplement. We will ensure that they are not contacted again in the future regarding this matter. If you would like to change your subscription payment method then you can do Were independently supported by our readers and we may earn a commission when you buy through our links. However, this is not always necessary. *** tried over a dozen ********** doesnt work, & everytime I try to contact them through their contact form it says theres an error. How long a notice period is can differ per company. It is the real deal, and I'm so grateful. Select the reason for cancellation. Please provide us with details below so we can work on making it right. Throughout this PetLab Co. review, I kept an eye out for deals offered on the brands website. The customer submitted the remaining needed information for the questionnaire on 3/8/2023, and we fully refunded them the next day. But I forced the first one down. I hope you got all the information you needed from this PetLab Co. review. CouponAnnie can help you save big thanks to the 4 active coupons regarding Petlab Co. conditions can only be diagnosed by a licensed veterinarian. It is important that we investigate and document these situations and gather pertinent information for quality assurance purposes and so that we can better serve our customers in the future. the November 9th call recording said to call back during normal business hours- and 2:07 is within their normal business hours. We scan your transactions to detect all of your subscriptions, surfacing some you may have forgotten about! He took that pain and pushed it into PetLab Co., a natural-based pet supplement brand on a mission to improve the lives of pets around the world. Best regards, PetLab Co. We are sorry for any inconvenience or frustration the customer. Medical conditions can only be diagnosed by a licensed veterinarian. 3 cards left when people are in including myself and rhen they used another company which sent me a email saying my delivery would be yesterday between 9.30 and 1. . We apprecriate your feedback! Please notewe do not accept returns/refunds on subscription orders that have not been amended prior dispatch. We always let you have full control over your subscription and you can cancel yourself, any time, without needing to contact us. We've helped over 1 million people reduce unnecessary spending. Hi Liz, Thank you so much for giving our products a go. Enter the updated address information and Save, Choose either Paypal or Credit/Debit Card, Enter the updated payment information and Save. PetLab Co. is for any pet owner who wishes to increase their pets vitality and help them feel better. It doesnt hurt that theyre tasty, too. Weve put together a short video, walking you through how to cancel your Petlab Co. subscription. He always smells really bad and he always scratches his mouth. The contact was able to find it and cancel the subscription. Companies can ask for reviews via automatic invitations. And he eats it right away. I have a dog that I rescued 10 and a half years ago. I purchased this product on ***** My dog didnt like it and it smelled horrible. His little wiener dog was tortured, didnt have any hair on its back end. Get buying tips about Pet Stores delivered to your inbox. The Dental Formula and Plaque Pro Bundle i currently am using is wonderful. I would definitely recommend them to anyone for their furbabys needs! On what date will I be charged for my subscription? Another popular product on Chewy.com is Dental Fresh Advanced Plaque & Tartar Water Additive for Dogs. I'm thankful for Petlab. Cannont find out if my order has been sent or not. And Im not just talking about humans. Update: The company did provide a refund. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It can also be accessed at the bottom of our website. They are entirely too big for my dog's mouth, so I have to cut them into quarters and add them to his food, as he won't eat them alone. We also ship to certain international locations (please click to be taken to that countrys store): At this time, you cannot leave special delivery instructions. Tried my cellular network different wi fi and nothing seems to allow to cancel. Suitable for dogs and cats, an 8 oz bottle of PetLab Co. dental formula is $37.32. Company Type For Profit. Very in tune to costomer service. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Buyers report of a youthfulness that type Joint Chews brought around for their pups. All the best, PetLab Co. Essential fatty acids nourish dry skin and promote a healthy coat. You can click here We then tried her on Petlab. Results May Vary. Your return must be unopened and in the same condition that you received it. A subscription with Petlab delivers your pets products to your door every month and saves you 25%. It is important to check your contract conditions. *, We appreciate your effort and will try to fix the article. I was told to just block the emails. Join Our Mailing List For Pupdates & Access To Special Discounts! Medical conditions can only be diagnosed by a licensed veterinarian. Manage Subscription Log In To My Account It's Something Else FAQ's Where are your terms and conditions? Also, the customer service has been very good. Didn't receive my order, but they did replace it. Please locate your account by entering email address or credit card number. Our records do not show any attempt by the customer to reach out to us either by phone or email prior to an email message we received on 12/5/22. I submitted a ticket through their "contact us" page, but never heard back. There are possibilities to cancel a subscription or contract before the end date. I've no pet.9/22/22 $64.71 10/6/22 $40.40 10/19/22 $39.30. It has really helped. At 6 weeks, they said their pup had a new lease on life. Then we will refund your money. This policy can also be accessed at the bottom of our website. I truly wanted to like this ***************** stayed a customer if it werent for the unethical scam practices & horrific customer service. . I emailed them and they responded instructing me to call and gave their phone number. But more than that, he loves them. I didn't quit . Every day we continuously learn and research high-quality ingredients, products, and supplements to provide your four-legged friends with the very best care. Shortly after you contacted PetLabCo, they responded with a refund of my money and concern over the loss of my pet.-*****************************. He was just at the vet's today and has been scheduled for some dental work ($600+). to read our full terms and conditions. I ordered PetLabs' dental to add to his water, and MAYBE his dental health will improve before his scheduled surgery! Click on Edit Subscription for the subscription you want to cancel. They said that they would send me out replacements. However, when you cancel your subscription, youll lose access to discounted If she needs any assistance in the future, we are happy to help. I was getting so frustrated and kept researching the causes and cures. Watching our pups age can be really hard. we do not accept returns/refunds on subscription orders that have not been amended prior dispatch. Just try to cancel your subscription. Get started with Truebill today, so you never overpay again. Total waste of time and money. We want to clarify that we have not been repeatedly reaching out to this customer, and we have only reached out once by phone and then we sent one follow up email as well on 11/1/2022. If you are wondering if PetLab Co. products are safe for everyday use then you will be happy to hear that all PetLab Co. Products have been approved for daily consumption. Anyone can write a Trustpilot review. It's that easy. He has been on multiple rounds of antibiotic for his scratching and making sores and his skin would be raw, patches of hair would fall out and his skin would be bright pink. You don't want a huge stockpile. Hello Kathy, Hearing that our product has been beneficial for your furry family members makes us happy. This company auto ships product without consent and it costs a fortune. Our pets may sometimes let us know whats wrong, but its up to us to give them what they need to feel their best. Petlab Co. is a top-notch company!! Replies to negative reviews in < 24 hours. It's rewarding to hear that we delivered outstanding customer service to you. I went to the website a few days ago and tried canceling my subscription using the site tab to cancel any future shipments of the product. Your feedback is highly appreciated and encourages us to keep striving for excellence in our products for our furry family members. Find out how we combat fake reviews. Customer service was good, product kinda works. While the time I had my dear Carly on the products, unfortunately Im having to discontinue due my having to put her down. If he moves the wrong way, it hurts him and he limps around. Call in pets at home. Purchase with caution. You'll have to call Petlab Co. at (941) 217-1456. schedules and edit/cancel any of your subscriptions. Well also analyze your accounts to find missing ones. Our mission is simple. There are only 30 in a container. PetLab Co. is not intended to diagnose, treat, cure or prevent any disease. Well guide you through the process. All the best, PetLab Co. Our customers tell us they see results after 2-3 weeks of continuous daily use. PetLab Co. provides the best for our best friends to help give them the richest, healthiest life possible through the power of scientific nutrition, constant love, care, and endless belly rubs. But he wouldn't eat it, so I decided to try these probiotic chews from Petlab. You can then change, pause or skip deliveries using your online account. From there, they developed a probiotic. He takes everything. We replied to the customer on the same date, 11/25/2022. But I messed it up with the amount I needed. Available in Small, Medium, & Large Visit the Petlab Co. Store 445 ratings Size: Small Dogs Small Dogs Medium Dogs Large Dogs About this item Their customer service phone number does not work. It's worth giving a try. They have helped him tremendously. to read our full privacy policy. I've tried the liquid that you squirt in their water and they've been using that to clean their teeth. Subscribers get additional savings and perks. Where is your privacy policy? PetLab Co. makes it easy with its natural product selection that caters to a range of pet problemsfrom bad breath to heart health. The PetLab Help Center - Order Tracking & FAQs Help Center What can we help you with today? If you'd like to return your supplement, you have 30 days to make your return. The first one I got was great. My dog doesn't shake his head anymore and doesn't dig inside his ears. Please follow this linkhereto read our data retention policy. My 7 year old hound-lab mix is literally a new creature in just a few weeks. Xpendy offers the possibility to generate and send a registered letter yourself or have Xpendy send you the cancellation letter. A company built by pet owners, for pet owners. Thank you, BBB for your assistance. We are also refunding the most recent order. What is your data retention policy? Gucci likes the flavor and that was my biggest concern. We have cancelled the customer's subscription and deleted her account from our system. 2023 Trustpilot, Inc. All rights reserved. She has been notified of these updates. We are happy to hear that your pup is enjoying the taste and benefits of our Probiotic Chews. The issue should now be resolved for our customers.Our records indicate that we received an email from the customer on 11/25/22 requesting that their subscription be cancelled. So he had bad joints. From the moment you receive the letter, the provider is obligated to process the cancellation. She stopped itching. Subscription on the one you would like to manage. One of our Customer Care agents can help you determine which product is right for your furry friend. Before I jump into some of the brands best-sellers, my PetLab Co. review will fill you in on some highlights. We care greatly about our customers and happy to hear you and Gucci had a great experience with our subscription service and product. And once he tasted it, he would eat the other three pieces on his own. The best coupon available right now is 15% off from "Petlab Co Sitewide! products, free gifts, early access to new products, and, most importantly, Get a tub of 30 PetLab Co. joint care chews for $39. The vitamins and minerals found in each one are thanks to the high-quality foods they select. They progress at a rate 7 times as fast as us, and were essentially witnessing them become seniors in just 9 short years. We really appreciate the customer providing answers to our questions. Hello Debbie, Thank you for sharing your positive experience with us! He's got a skin allergy. They were very understanding sales people. I got the Chewables for gut health from Petlab Co. My dog likes them, so they are easy to administer. Message us below or if you prefer, you can speak to one of our Customer Care agents in person by calling 702-827-4738. Unfortunately, we do not offer free samples of our product. The vet told me he was probably allergic to numerous things is why I chose this one. Customer Reviews are not used in the calculation of BBB Rating. You will receive an email confirming your changes and/or cancellation. Truebill can help you get a $100 advance a few days before you get your paycheck. I purchased the dog dental formula and after 4 weeks there is no difference to his teeth! Want to quickly cancel your Petlab Co. account? Your submission has been received! But my younger dog is picky and wouldn't take the oil medication. You can cancel your prescription at any time by emailing contact@thepetlabco.com. We checked our systems and do not have any record of this customer leaving a voicemail for a callback as has been stated.We also are sorry that the customer experienced issues cancelling their subscription through their customer account portal. We are happy to hear that the Probiotic Chews and Joint Care Chews are helping your pups Mimi and Cash. She chews on her paws less. . They are not doing that. It was officially launched in 2019 with the help of his brother, Andrew, and friend Damian Grabarczyk. She is so persnickety that she just won't eat things. Has anyone else gotten their order. She was doing a lot of yelping with her own movements, not to mention when we would touch her. I signed up for a recurring subscription for Dog supplements four months ago, I tried the product but it did not work as expected for my dog issues on his health improvement. We tried that probiotic chew for almost a year. One PetLab Co. review reads, I see a huge difference in my 13 year old. Now, our Chihuahua just gets around so much better. They checked and made sure they knew what I was asking for. A subscription is the best way to experience Petlab and all of our great products! I recommended the product to a friend. Every two months, the vet charges me $379, and they would give her a shot of steroids and some eardrops. Period. Customer service is non existent, I send 4 emails trying to get help and after a month without . He is running again, not just the little bunny hop he was doing, and he's lost eight pounds because he's able to move around so easily now. He has had trouble with it. We did have some technical issues with our customer account portal during that time that *** have contributed to the customer's difficulties. We care about our customers' and their pets' experiences. This is the support portal, how do I get back to the PetLab website? I've been using the product on him for almost two months. No PetLab Co. review would be complete without hearing from shoppers, and so here, youll find the results of a thorough web search for only the most helpful buyer feedback. So, we started trying it. He wished that there was something he could have done to make things on her a little easier. Also, the shipment comes fast. Dont waste your time, let Truebill cancel your subscription for you. We are happy to hear that the Probiotic Chews are helping your pup. I ordered a bottle of their chews for my dog. This information can also be found at the bottom of our website. Theyve got their stuff down. It has significantly helped her in her itching and irritation. Note that complaint text that is displayed might not represent all complaints filed with BBB. Thank you so much for sharing your wonderful feedback! It was a big capsule with oil in the middle. I also got something for his teeth because they're really bad. I'm a little confused as . If youre looking for a better way to heal your fluffy pals issues, you may have come to the right place. We tried other chews, different products from different places, and the videos they have on their website. Our products work best over time and with continued use, which is why we offer 25% off for EVERY subscription order. On the same day I cancel the order. Their supplements are made with natural ingredients and treats are packed with vitamins, minerals, and antioxidants to give your pet a new lease on lifewhether that's a healthy smile, a smooth coat, or abundant energy. How long it takes to cancel a subscription varies from provider to provider. We understand how important it is for all interactions to be easy. On Sunday, January 8, 2023 I cancelled the monthly subscription, requested a refund and a return authorization so I can send the products back. This information can also be found at the bottom of our website. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We are so sorry for the customer's loss. I give that to my oldest dog and he does wonderful on that. She has more energy. We are sorry that the customer experienced issues connecting with us. I decided to go for a second month. Vary. You can learn more about what kind of cookies we use, why, and how from our Privacy policy. So far, so good. BBB Business Profiles may not be reproduced for sales or promotional purposes. We responded same day. Get alerted when youre spending too much. Upon giving the correct dosage to the dogs, they refused to eat it. The allergy chews made my dog vomit. Can you help? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The customer never replied or asked us to stop contacting them. Petlabs dog products include the following: Petlab has a more extensive selection of products for dogs than for cats. Please follow this linkhereto read our full terms and conditions. Three of my friends, since I got the product, also have ordered the product and their dogs had the same reaction as mine. TrustScore 4.5 | 7500 + reviews CLAIM 20% OFF NOW As Seen On Sponsored Content "PetLab provides a supplement that I trust and my patients love to take!" DR. SHAWNA HUSTON, DVM, VET CONSULTANT TO PETLAB CO. page, you will find your currently active subscriptions. All Rights Reserved. Supplements can take up to 90 days of consistent use to show the best potential benefits. Headquarters Regions Greater New York Area, East Coast, Northeastern US.