You can reproduce it simply by using g_form.setReadonly(variables.myDateVar, true) in a standard client script and saving the form. #8 How to add Catalog Item on Service Portal HomePage| How to modify The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. plz suggest a way if state is closed button is not visible. Step 3: Connection Settings. There is, and Im sorry I didnt have it posted. The variable is new_user on the Corporate Directory catalog item. Sign-up to get the latest news and update information from ServiceNow Guru! Ive updated the script above with something that should work. var items = $$(BUTTON).each(function(item){ ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. $$(.pointerhand)[0].hide(); // Current View and record number Is it possible to Save a task as Draft using the SAVE button for example. Hi Nathan, thanks for the post, very handy indeed. Workflow can be created through graphical editor tool (Workflow editor). Thanks Nathan, this site helped me out a lot. Step 3.2: ServiceNow OAuth. service catalog) Select Category (for e.g. Hi Mark, I have modified the code with elmnt.readOnly = true. I see below set of code which updates the form onclick of UI Action. $$(img[id=view.cmn_department])[0].hide(); // reference varialbe to cmn_department table. This article shows a couple of client script functions that allow you to remove (show/hide) any button (or all but one button)and, if necessary, disable the form header right-click context menu entirely. Example Customizations - ServiceNow Service Catalog Integration $$(img[id=view.cmn_location])[0].hide(); // reference variable to cmn_location table }, Make sure that the elmt.Disabled line looks like this (including the proper case). See the comments above by Rob Ballin. However, if in a script the element name is a variable, then gr.setValue (elementName, value) can be used. See here: https://serviceportal.io/using-events-communicate-widgets/. I dont have any sample code I can provide you for that. function onLoad() { Let me demonstrate We'll be using out of the box objects for this demonstration, and there is a catalog item named Executive Desktop that we will use. 1 ACCEPTED SOLUTION. Can someone just add the final code for all? The BR sometimes thinks these variables change even if they dont . What must be modified specific to my instance to get this to populate correctly? I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. elmt.Disabled = true; After removing quotes of TRUE,it worked for transform map too. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. make easy to find and access IT Services. getDisplayValue ( 'cost_center' )); //--service portal }. Thanks again keep the posts coming a lot of excellent information has come from the Guru. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ * | ACL in ServiceNow. Im not sure where/how Id implement your solution? }); Hi, I need help, I have the following client script that I want to hide 3 options in the state field and the Resolve Incident button based on the severity field and if the person has the severity_manager role. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. That still needs to be addressed by ServiceNow development. If I change any value to the form and click on button, it updates the form. catch(e){} Thanks for sharing! It is a Service-now bug. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ Adding Icons to UI Action Buttons in ServiceNow. Thats whats causing the setReadonly command to fail. Service request catalog contains a list of all IT service request to . This condition works fine if I am updating records manually. If at all possible, you should use the standard Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on a UI action and stick to the out-of-box functionality in these cases. I used this solution to hide the form context menu, the back button and the reference icon on the Request for field on the Requested Item form for our ESS implementation using the following code based on your examples: This worked fine in Calgary, but when we upgraded to Eureka, it quit working. For example an approval widget I have created a comment text box and send button. Select a Question type and Question subtype for each question to configure how users should respond to the question in a Catalog Item. img.up(table).hide(); My work around was to add an additional onSubmit client script that sets Disabled to equal False instead of True, so the values are saved and seen the next time around. Article task helps you to hands on or practice on catalog item. Submit catalog item using script | Servicenow Tutorial - YouTube Looks like the class names on those variable types have changed slightly. Article provides complete understanding of Script Include ServiceNow with Examples. This is just to be an example and up to you to finish. Does anybody know how to hide the close icon on a popup windowthe id is popup_close_image. When user wants any additional info user will add information in the comment field and hit on send button. If its a variable, then youll need to use variables.u_review to refer to it. It would be a bit of a hack though. I have one variable that I need to have available due to some other scripting we have. Any time date variables are readonly when the form is saved they will lose their values. Now click on the Default Value tab, and enter the following: This JSON string is telling the variable to render the widget by ID, and passing in the instance options for href and button_text. Its working fine but we need to set them to read only if u_reviewed == true. I think you need to use current.variables.location instead. var links = $$(.navigation_link).each(function(link){ BR helped me restrict write from the variables. Well done. The line to hide reference icons in the script you provided only targets a single element. How to rename "Submit" button for catalog items in Service Portal Procedure Navigate to Service Portal widget list 2. Hi Mark, I have encountered similar issue where the multiline text field is not editable.. could you please confirm if the below script is the latest that will fix the mutiline text field issue? One thing to note is the variable name elmt, not elmnt as you have in this comment. Without the getvalue line it works fine. Can this be modified for mandatory instead of read-only? When tested, the submitted form is empty. Started making client script to make all variable fields read only by looping fields on g_form and calling g_form.setReadOnly(fieldname). Thanks for your help and any direction you may provided. With a little help from wattsj here http://community.service-now.com/forum/2498 I was able to get the items to order by the order value. Refresh the Catalog Item Form on your Service Portal and see if the button widget is displayed. Workflow is used to design service request fulfillment process. }. I have set debugging on and really cant figure out what the problem is. I have the same problem as Ian described with Calgary. So I have added the below code in the client script that makes all the variables read only. The difference for the most recent poster was that the variables were to be shown on an Incident form (which had been generated by a record producer). Step 4: Select properties and filter data. Did you figure this out? Question Types and Subtypes | ServiceNow Developers I am trying to hide the reference icon for any reference variables on the Request Item form for end users. It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. 04-24-2021 03:03 PM. Does anyone have idea of why this happened? }); Name the new catalog item. The variable set is basically the collection of variables. For example, sometimes what you think is a Boolean could be a String. Thank you very much for your assistance. Theres no simple way to incorporate the enforcement of mandatory fields into graphical workflow. }); Ive just done some further testing, this works as Admin but the bottom 2 are not removed for anyone else. (The rest of this example assumes an item named Example With Pinned Variables.) Using Input Variables | ServiceNow Developers Using Static Choice Input Variables. The behavior is actually the result of a bug that ServiceNow introduced by attempting to fix a separate bug. if(data.table == incident){ if(action ==resolve){ gs.info(inside resolve +action); //gr.setValue(incident_state,6); gr.setValue(state,6); Not able to understand what is the mistake i am doing. Did someboy find a way to disable/hide ui action in the context menu? It is possible to remove some of functionality of the context menu. They are really designed for edge cases where there is no other real solution available. Navigate to Maintain Item module available on left side modules list. We can create the variable set contain variable which will be common between catalog items. I needed to make all variables on sc_task (Catalog Task) form read only. This method cannot be used on journal fields. This doesnt seem to work in Service Portal. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. In attached below video practical implementation of creating. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); } Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. For that case, you could use a script like this one to lock down all of the variables on a form. or gel(popup_close_image).hide(); but it thinks the object is null for some reason, Not sure what youre referring to exactly, but when youre rendering a popup dialog, you can use something like this to hide the close decoration. but I am unable to get button name, That one works a little bit differently. Still no luck. :). https://community.servicenow.com/message/1079189#1079189, here is my code in last you can check it and let me know any mistake or wrong code. Product Documentation | ServiceNow Fortunately, I reached a self-solve. Can anyone help me out here. The entries for a journal field will only be displayed in the activity section of the record. Just check to see if the approval field on the request item is set to approved and then apply one of the solutions here. How to submit a catalog item automatically?7. The green back button and reference icon for any reference variables still show. Could I use a similar script ? Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. Thanks anyhow! This is obviously the best and simplest method since it falls in line with the design of the product and doesnt really require any unusual override of other system behavior. Hi Mark, using the client script I noticed that when using IE7 (never tested others) you loose the ability to hover over the information icon in reference fields. I actually think theres a much better way to disable these now. There is a way now! Should the business rule on sc_task look exactly like the rule on sc_req_item with the exception of the change to the table? It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? Your email address will not be published. Radio buttons are used to select a single option from an entire set. solved the issue Im having with making variables readonly, dont have to wait for the hi server to solved the problem I raised. Strangely enough, the rule appears to work for users with admin privileges. Im just having trouble getting them to work in Eureka. If youre going to continue to display the variable editor, you should use one of the other methods above to accomplish what you need. On Application [Global], this worked fine in Istanbul P3a. Using these core activities we can design the workflow. Hi Mithun, I used the code above to create a Reopen Incident button and have it show only if the state is resolved. We can create ui policy for the respective catalog item from here only. Oncelledit is not available as it is not required to as well. That is correct. https://community.servicenow.com/message/799314#799314. Thats completely different. Give it a try and let me know how it goes. But if not [Global], I couldnt hide the Back Button. var items = $$(BUTTON).each(function(item){ Or is my system merely broken? If the variable is a multiline text type, it is not making the variable editable. Each of these statements will remove the first occurrence of that reference variable type in Calgary: $$(img[id=view.sys_user])[0].hide(); // reference variable to sys_user table I know we can make any variable mandatory from the get-go, but I need it to be mandatory for only one task that the workflow generates. Removing all but one button can be accomplished in a similar way to the previous example. Removing a single button is accomplished by using this code in an onLoad or onChange client script. You can always change out the class for one of the other color classes (e.g. Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. $$(img[id=view.sys_user]).each(function(img){ The post Certified Diversity Recruiters appeared first on Crossfuze. This functionality is not available out-of-box, buthere is a quick example on how you could create a custom widget to display some buttonsto mimic the UI Actions on aform. The business rule should have a condition of current.variable_pool.changes(). If youve set it up as described, you should end up with the value recorded in work notes. If you need help, shoot me an email and I can show you an example. Task are based on practical exposure. Readonly Variables on a Standard Form - ServiceNow Guru In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. Once added approver it should get reflected in the respect form. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). Submit a Catalog Item via Business Rule?Enjoy the exclusive content - ServiceNow Basics Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvGlU6zRVvtwQVndoXkvP0OServiceNow Tips \u0026 tricks: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmsL-Anf_rRSnXFeichQ0ly8ServiceNow Interview Questions: https://www.youtube.com/playlist?list=PLrmQ9R9YkZms20gRTFgRnNEngfMaC07K5ServiceNow Scripting Tutorials: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvNaqup_5UfVyA0sw3SMPHDServiceNow Setup: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvpBJOYhqmSjH5145kOnJ6tGeneral Issues while working: https://www.youtube.com/playlist?list=PLrmQ9R9YkZmvjeYjxWKY9XJ20QZA44snq function onLoad() { However in IT7 Not sure what causes this, just thought Id let you know. Locking down variables via client scripting. Do it plz. if(item.id != IncNoti && item.id != ){. change assigned to etc, that the date type variable will be wiped of data. A Workflow automates and visualizes a multi-step process as a sequence of activities. Thanks Jason. var items = $$(LINK).each(function(item){ I would recommend not using the Mandatory checkbox on variables if you are though since it often ends up causing problems like this. based in conditions. You would embed this widget in your catalog item as a variable with the type of UI Macro. How to rename "Submit" button for catalog items in Service Portal What is a Catalog Item? | ServiceNow Developers That still needs to be addressed by ServiceNow development. If that doesnt work then you can try elmt.readOnly = true;. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. g_form.setVariablesReadOnly(true|false)! This widget has an option schema that accepts the following instance options: Open the Executive Desktop catalog item, and create a new Variable with the following settings: Note: By default, the Question field is mandatory on pretty much all variables, but you probably don't want to show this when displaying a widget on a catalog form. All things ServiceNow Here is some test code I did - note the top bit is only to set the Variables - you would simply use yours. This basically saves time, because if have to create multiplecatalogs item which contains some of same fields then there we can use the created variable sets. Ive updated my client script above (for making all variables readonly) to check for this exception. I now tried to created a request approval button on the service portal which works exactly as i need it to, however the button visibilty should only show when on the change_request ticket form and seems to be coming up on incident as well, so i think Im missing something because its not reading my visibility code. This worked really well for us in Aspen and Berlin, just noticed it in testing out the early release of Calgary, perhaps theyve added something to be more stringent around .Disabled. FYI, Ive modified my client script code above to fix this issue. We tried the business rule on forum 2498 to copy variables to work_notes and consistently received a warning about Table handling an extremely large result set on the sc_itemOptionMTOM encoded query. ) property. In my current role, the need has come up to do some pretty complex things on Service Catalog Items running on Service Portal. Most of this solution probably wont be necessary with the Calgary release. https://community.servicenow.com/thread/277347. Thanks for pointing this out. Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. First of many thanks for all the scripts. Field Name: Manager, Field type: Text Box (Read only field)4. Thanks in advance for any help you can provide. That can be done with a global system property. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I chose this method because it also works on multi-section forms where you may have multiple sets of the same buttons on a form. The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. Locking down variables by role without a script. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. I have a comment about the abort if variables change business rule. Hi Nathan, Thanks for code! }. getDisplayBox ( 'cost_center' ). Hey Brent, I dont know of any issue with the script. Cheers Nathan, just stumbled upon the blog and really liking it. All you have to do is add the correct condition to it so that it is applied at the correct time. I want a button which should send comments to the back end table. This code could be used in a client script to get all of the button elements on a form, iterate through them, and remove any button on the form that doesnt have sysverb_update as the button ID value. Yep. I made a global client script i.e. In the dialog, navigate to the "Service Catalog" section, select "Catalog Item", and click the "Create" button. It only removed the reference icon from the first variable which was a reference to the sys_user table. How would you extend/update to remove a Related Link rather than a button? document.getElementById(popup_close_image).style.display = none; adsbygoogle = window.adsbygoogle || []; Just drag it to the page using the designer. if (typeof adsbygoogle.requestNonPersonalizedAds === 'undefined') { Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway. I apologize.We were trying to use the Abort on Variable Change Business rule and I think the problem may be caused by the fact that a client script was trying to hide one of the variables. If you want to lock down variables without using a script, the solution can be found here. Any thoughts? Its really a bug that you should contact Service-now support about. "https://www.dell.com/downloads/global/products/precn/en/spec_precn_690_en.pdf". I did try this and its not hiding the context menu . Form buttons and context menus are usually a desirable piece of functionality to include on your form. //Remove the Submit button We can fix our catalog items for future use but is there anything which can be done to resolve this issue on items submitted before the fix? In order to do that, you have to manipulate the HTML using a catalog client script. function onLoad(){ When submitting a Service Request, the requester can add attachments using the icon located on the form header. Subscribe to get notified when we post new articles or tutorials. The Copy variables to work notes script is only intended to be run on insert and should replace the variable editor completely. Thanks for your code it works well in my implementation just a note that might be handy, I worked with one of our web developers and he shortened this down to a single line which works really well, figured Id share: I have a requirement to create close button . If you just need to disable one or two variables on a single item then this is probably the best scripting option. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! More often than not however, if you are disabling variables at all, you are disabling them entirely or disabling them for a certain group of users. img.hide(); Through new button we can create new field and if there is existing field already available in the catalog item then those will be displayed there. But I am still trying to figure out how to update the form. Buttons are controlled by UI actions. if(current.u_active == true){ That shows all of the variables by default in a readonly form. A catalog item was created with a "Numeric scale" type variable. Variables just arent designed for use on a regular form like normal fields are. No problem. Thanks. Step 1: Add a connector in the Microsoft 365 admin center. //Remove any reference or calendar icons In this case, you can turn off the UI policy for variable type Macro with Label so the Question field is not mandatory. I created a button for cancel on the service portal using this site thank you it was so useful! Rename "Submit" button on line 22 of the server Where would I find information on how to disable buttons at the parent frame level. Thought Id share. Submit catalog item using a script2. Works slick. As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. The method is described in the Article: https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922, How to use the ui action in widge in portal, how to create save and cancel buttons when changes are made in popup on serviceportal.
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