If any new emails are available, you should see them in your email client. I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine. 19h11. If we detect suspicious activity on your account, we'll secure it and you'll see a screen asking you to change your password. Confirm that your incoming and outgoing email server addresses and ports are correct. Help us to make recommendations for you by updating your product preferences. I accept that is pretty old but that shouldnt cause my sent emails to disappear from the web Mail app! It's not a generic issue affecting everyone, it seems to be random what accounts it affects and how long it lasts. It may be a problem with the email provider's server, your email account, or your network connection. Sorry to hear that you are having problems with the new BT Mail app. I suspect that this is a BT problem, rather than an Apple problem. https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin on During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. (I put up a screenshot under another thread to show this as I was only getting unhelpful repeat advice to use the same instructions over and over - which get you nowhere). Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. on Keeps coming up token expired and I have to sign back in again. From other posts on the forum, it is beginning to look like the problem is with Outlook rather than BT for once, particularly as other clients appear to be working ok. There are no problems with Outlook on Windows laptop, or GMail and BlueMail as apps on Android phone. bertie andme I'm having all my sent emails bounced back saying the sender's server rejected them. From other posts on the forum, it is beginning to look like the problem is with Outlook for Android rather than BT for once, particularly as other clients appear to be working ok. Are you using the correct settings on the app? It definitely is BT Yahoos end. If you have problems with sending/receiving emails, ask your questions here. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Please stop 'protecting' my email account BT!!!! Thank you for reaching out! Website health monitor DownDetector registered thousands of reports on Thursday. I'd only just resigned with them too. 15h13. Deleting data and cache files won't delete your emails; your emails are stored on your email provider's server. Removing and re-adding your account from the phone: Mobile Outlook.com Ensure that the mail server settings are properly configured: Send and receive Outlook.com email from an app To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. Forgotten your login details? So the question is, when will my Yahoo! Are you trying to manually set up your email account on the Windows Mail app? An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Choose the email account where you have sync issues. This will synchronise the devices and may fix the problem. Is this genuine or a scam? Then, touch and hold the Power off icon. If it still doesn't work, click Restore. I have recently deleted and reinstalled the Android app, yet the problem persists. 17/04 since 2pm, femboy_ryan my xbox username is expendxble if anyone wants to play!!! 19h13. on Twitter 02-11-2019 on If you are having troubles fixing an error, your system may be partially broken. Ian Loughlin No Internet in Leyland, Lancashire. 15-06-2020 Deleted my previous bt account and yahoo account. I want my BT services to be reconnected or have restrictions lifted. Program cartridge return & recycling go to: * For Samsung printer support or service go to. At some point during one day a couple of weeks ago, the following issues seem to have started: Most email clients have automatic sync enabled so that you can receive emails without any delays. Via Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Restart your phone in Safe mode. Solved! Download Microsoft Outlook Mozilla Thunderbird Issues like this can make you miss out on important emails, which can be costly if you don't resolve them quickly. On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? 15h29. Try these steps to resolve mail sync issues: Ensure Windows 10 is up to date ( Start > Settings > Update & security > Check for updates ). If so, justdownload the app for Android If you've forgotten your BT ID username or password, see: I've forgotten my BT ID >, If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. Please check our service status pages > Or select the problem you're experiencing below for more information: I keep being told my username or password is wrong My email address has been suspended To start the conversation again, simply This way, you can confirm the settings to make sure nothing is misconfigured. I presume it is BT and MS not communicating. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . I am awaiting a further update call hopefully today, but I dont have much confidence this will get resolved. Then, re-add the same account using the option in your email client. Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account. Sorry, there is insufficient stock for your cart. Happens once every few months.Has to be a full buffer or software glitch at BT or Yahoo servers which does this. (Email works fine on laptop). If your Samsung, Apple, or other branded device won't log on to BT email and it's down today for you, then others will be leaving their status updates below. He's been writing about the tech for the past decade, and he loves to explain technology in simple words. Leave it a random time from 1-3 days and do nothing, it fixes itself! I have a problem with BT Apple disclaims any and all liability for the acts, Welcome to the Community and thanks for taking the time to post. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. It works, downloads email and folders. There seems to be some disconnect somewhere which means that, as you both say, only web version now works. arryn internets done itself in. Select Change mailbox sync settings > Advanced mailbox settings. Unfortunately, no-one on the BT technical support side seems to be aware of this and/or is able to help to resolve the issue. 21-02-2020 If your email address isn't linked to your BT ID, youll be asked to do this, I keep being told my username or password is wrong, My BT ID hasn't been activated or my email isn't linked. Thanks. ask a new question. I also don't understand why there is a long-standing message about 'revamping the service' to remove ads. Step 2: Restart your device Step 3: Check your settings Check if. Type in the email address you want to add. However, on the Yahoo app I was able to add sub addresses and had 3 accounts on it - can't see an option on this new app. How do you rate BT over the past 3 months? Email clients are now working again. on I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. to make matters wors, Tony Hedley VM have confirmed that there are issues with BB in BL6. When this happens we'll send a welcome email. 01-11-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can't find the app it means it won't work with your phone. Put my existing email address into the new account and all working now. 9h04. Go back to: Help and support More options Ask the BT Community Contact us Scam calls 17h39. BTYahoo accounts will not be migrated to BTMail - that was permanently stopped in Sep 2014. on Once youve activated your BT ID, we suggest changing your password. However that's as far as took on the matter. While these files don't normally cause any issues, it's worth clearing them to see if that fixes the email sync issue on your Android device. Alternatively, instead of disabling battery saver mode, open Gmail and tap Auto-sync is off to enable. I was not aware that the problem had been resolved as you mentioned in your comment. You can then delete the account as necessary. Thankfully, you can fix this by deleting unneeded files from your phone as follows (specific instructions vary from device to device): Not all Android phones have this option to find and remove space-hogging files. If automatic sync won't work for some reason, your phone has an option to perform a manual sync. If you're still having problems, you can try deleting and re-installing the account. You'll need to check if the phone was configured this way, and if it was, yo, The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. I choose Outlook because I have it installed to pull my calendar and contacts from my Outlook.com account. A forum where Apple customers help each other with their products. only. BT Mail app - Same issue since 11th January 2023. 02-11-2019 Next,type inyour email accountpassword This may be because these features won't work with all versions of our Hub. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. It is common for some problems to be reported throughout the day. I'll leave the test account on my phone and check again tomorrow and for a few days. on You can fix this issue by enabling notifications for your email client (specific steps vary from one device to another): If you've been missing your emails because your phone wasn't syncing them, you should have fixed the issue using the above methods. emails sent from iPad dont appear in the sent box on the iPhone and vice versa. Whether you need help in setting up an email client or with using BT webmail. 21-02-2020 !. Been happening with any email sent to a Gmail address for a month now, but emails sent to any address yesterday (1. 14-06-2020 This board is the place to post your questions about BT Email. I then tried to download the app for my family who have sub-accounts on my BT accounts, but got a message saying this app is not available for this account at this time. account be migrated and will it proved to be the solution. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Log in issues Sending or receiving email Problems with email Go back to: Email help More options Ask the BT Community Contact us Scam calls Bt says there is no problem with my bt email and to contact you pls can you assist, iPhone 6s Plus, Fix a problem | BT Help Help and support Email Fix a problem What can we help with? User reports indicate no current problems at BT BT (British Telecom) offers broadband internet, home phone and television service. The new account will now appear on both webmail and the BT Email app. Are you only experiencing this issue on email clients and not webmail? This is what you will get: - A brand new app - Designed specifically for our email service, completely BT-run and UK supported. Leave it a bit and then try to log in again later. https://community.bt.com/t5/Email/We-re-revamping-BT-Mail-to-make-your-experience-better-than-ever/t Re: Btinternet mail not working with apps. If you've forgotten your BT ID username or password, see: "I've forgotten my BT ID". Or select the problem you're experiencing below for more information: Get help with forgotten usernames or passwords>, Learn more about repeat log-in failures>. To clear the cache: For best performance, you should keep your apps up to date. An easy way to check is to log into BT Mail and if it shows BT Yahoo at the top of the page the account has not yet been moved over. Type inthe email address you want to add. First of all Outlook the app has no connection with Outlook.com the service. You can enable auto-sync from the settings menu of your email app. BT Mobile mostly serves professional clients. Click here to download and start repairing. BT (British Telecom) offers broadband internet, home phone and television service. Matt-S. Do nothing does not help. We understand that Outlook keeps asking for your username and password for the BT Internet email account. There are no settings I have changed, no passwords, no upgrades, etc. It's possible that there's a temporary problem with the email service. Web mail log in. BT may be migrating accounts, but they are not keeping users informed. I had the same problem and spent nearly a week getting the problem fixed. Easy sign-in, Samsung Pay, notifications, and more! if using an app like BlueMail. Tap the three-dots in the top-right corner of your screen and select. You need an iPhone 5s and above, or iPad Air 2/Mini 3 or later. The error you have been experiencing with the Mail app in Windows- in most cases- is caused by either an outdated SMTP server settings or the account password has changed. Many customers find that resetting their password fixes their log-in problems. It's possible that there's a temporary problem with the email service. It might even be a security issue with the device stopping account addition. I have used advanced settings on Outlook for Android, but after entering IMAP and SMTP settings the connection fails. Internet connections are available through ADSL or BT Infinity branded fibre technology. on Sign in. This option works just like the regular sync, except you must manually go into the settings and tap an option. When I log on to BT Mail I see the BT roundel with Yahoo mail next to it. Can you let me know what version of Outlook for Android you are using? 15-06-2020 I have been in touch with Microsoft Help, and they appear to see the BT servers as being at fault. I think BT asked me for a favourite email, I dont know if this is linked, but Ive never had this problem before and sure its not a coincidence. You've been upgraded to our new BT Email service. As an app it is okay for reading BT email addresses without needing to setup server details. If you know of any successful resolution that is working, please let the forum know. Free standard shipping, exclusive offers and financing options. (and please don't send me advice to set up client using 'other' as this does not work for me for some reason), on BT must have fixed it! Go to Solution. Very frustrating! Here we show how to do it in Gmail, but the steps should be similar for most other email clients: If Sync Gmail is enabled, check whether your device's Battery saver mode is on and turn it off. All postings and use of the content on this site are subject to the. You need a compatible smartphone or tablet on Android 6.0 or above. If you have problems with sending/receiving emails, ask your questions here . Keep me signed in Help > Create new Email address > 12h27 So when you change your password, its important you also update all of the devices you use to access your email account. New updates fix many existing bugs in the app. Jamie Lappin-Place No WiFi since around 8am this morning in North Wales. This site contains user submitted content, comments and opinions and is for informational purposes Select Manage Accounts and select your email account. I am having the same problem. If you don't do so, your phone won't be able to sync new emails, as it simply doesn't have the authorization to do so. You can easily customize this key to meet your needs. The Token expired message is a genuine message but if you continue to get the message we will need to take a look at the account. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. I have a fairly up to date mobile think its a 12 mini but the iPad is quite old, though not the iPad2, I think it is an ipad5 but it probably dates back to 2016. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please take our brief survey. Thunderbird 4 steps. If your emails aren't syncing because of such a bug, this will fix the issue for you: If your email is not syncing yet, you may have an issue with account configuration. Using Safe mode will help you figure out if the email app is causing issues with your phone. 02-11-2019 by Richard2001 on 27-04-2023 11h19 Latest posted on 27-04-2023 11h48 by Keith_Beddoe. No, its useless. Follow these links to find the app on Google Play > or in the iPhone App Store >. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. 2012-2023 Ookla, LLC., a Ziff Davis company. When you log into BT Mail via bt.com do you see the Yahoo logo at the top of the screen? Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account . Leave it a random time from 1-3 days and do nothing, it fixes itself! Other times, it could be because your Location is disabled or because you are not using the best Location method. Can I cancel the BT package that I've ordered? The first time you use the My BT App, you'll need to log in using your BT ID and password. If this doesn't help, try deleting the app and reinstalling it. Unselect the check box next to Outgoing server requires authentication if your provider doesn't require authentication. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. Battery saver mode disables background syncing. Remember, precise steps vary from device to device. Right now,you can only add extraBT emails to your app (i.e. 02-11-2019 3. 21-02-2020 BT Mail app. Alastair Mobile network has been down for the last two days, can't send or receive text messages or make calls, Tettenhall, Wolverhampton, WV6. - No need to worry - our world-class cyber security protects your email to give you complete peace of mind. There should be no ads using an app/mail client unless it's that app/client providing it. 21-02-2020 selection. Check the official They said that server settings were to be Mail.btinternet.com but they were that anyway. Facebook Fix a problem Manage email account BT Premium Mail Email security Need help logging in to your BT Email? You might also want touse the Display Name tosetwhatname is shown onemails you sendwhile using this app (e.g., "From: Jane, Architect") 2. BT Email App will not accept my BTID password and following the 'forgot password' instructions it will only change the MyBT ID password which in turn the app will not accept - I'm going around in circles. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I have of course checked all the settings on my incoming and outgoing emails (literally hundreds of times) according to the guidance offered. 2 Replies 86 Views. When I set up 'Mail' using the instructions from BT this won't accept my details and keeps saying that 'mail.btinternet.com' does not recognise them. I have seen one user report that he gets the 'Not Yahoo' prompt on his screen when setting up Outlook on his Android device. Mick Oldsilver Kane No broadband in Kettering Northamptonshire, Monday 10th April. Search for your email app using the search feature, or tap your account icon in the upper right and select. If you like, you can write something under Descriptionto remind you which email this is (e.g., "My work email") Keep me signed in. 21-02-2020 I spoke to BT who have had a lot of complaints they said . When trying to use DeX, the phone will simply mirror its screen to the monitor. Does anyone have any other suggestions please?? I have spoken to bt and went through deleting and adding back my account but does not work. Thank you, I have also reset my account. When your phone downloads an email, it takes up some space on your device's memory. - No need to worry - our world-class cyber security protects your email to give you . I need to spend time every couple of days inputting the username/passwords/IMAP and SMTP settings. Bills & Packages Hoping for 4 hour resolution. BT Mobile operates as a MVNO using the EE network. Go to Settings -> Manage Accounts -> Add account Add your postcode or address for a more detailed view of what is happening at your location with BT, User denied geolocation access, please reset location settings and press allow to continue, Please enter a valid postcode or full address, An error occurred, please retry the request. Re: Mail apps not working. BT don't fix anything. omissions and conduct of any third parties in connection with or related to your use of the site. 15h19. Like all apps on your device, your email app saves data and cache files on your phone. It's a regular occurrence though happening once every 2-3 months. 21-02-2020 i can access mail by web browser, just not on mail apps. BT Email Help | Get support for your BT Email | BT Help Help and support Email BT Email help What do you need help with? The first time you use the My BT App, you'll need to log in using your BT ID and password. Does anyone else have any ideas/info. A whole flurry of people affected simultaneously, all clients across all platforms simultaneously deny access for no reason, webmail works, no VPN or security package, no changes in any settings. Confirm that your incoming and outgoing email server addresses and ports are correct. If you've started using the new email service, download the app for free today and take your email with you, wherever you go. 16h36. 17h39, Ive solved it. User profile for user: similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wifes iPad and laptop, exactly the same issue
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