How long does it take to process local fund transfers? ATM network logo (found on the right bottom corner of the back of your card). It's faster than a normal transfer because it only supports payments to Proxy IDs. You will also need to maintain sufficient funds in your Hong Kong dollar current account. 3 Customer service hours of operation are Mon-Fri 8 am to 9 pm ET and Sat 8 am to 4:30 pm ET. For example, one payment per week or three payments per month, etc. You can also have friends send money directly to your bank account as well as transfer money to HSBC and non-HSBC local credit cards to settle statement balance. United States persons (including entities) may be subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. On your HSBC HK App, go to Pay & Transfer and select Global Payment to other accounts. 2)Choose which account you would like to transfer from and what type of transfer you want to make. It is most commonly used for bill payments/regular payments. 7 The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. You will receive anotification toshow that yourinformation has changed. How do I make a Hong Kong dollar / renminbi transfer to a non-HSBC account? Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Hong Kong Time, excluding bank holidays. This limit is shared by Phonebanking, HSBC Online/Mobile Banking, local ATM and overseas ATM. Click on Menu then Manage card and select Credit Limit Increase. What is 'Top up HSBC accounts via eDDA' service? What should the payer put if I want to receive money via account number? As the leading international bank in the U.S., we connect customers to opportunities and enable them to thrive. Click on 'Manage Card'. Which local banks can I choose when I set up instructions to top up my HSBC accounts via eDDA? We now only issue PLUS ATM chip cards to HSBC Premier Junior Pack cardholders. In addition to the daily transfer limit for each account top-up instruction, there's a master daily transfer limit for fund-in transfer to HSBC accounts via eDDA (across all account top-up instructions) of HKD100,000 (or its CNY equivalent). 11If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used. Traditional fund transfers require thepayees bank account number, but FPS supports payments made using the payeesmobile number, email address, FPS Identifieror HKID. For details, please refer to the bank list. How long does it take to activate overseas ATM withdrawals? Cross-Border Disclosure. If you deregister yourFPS Identifier, you will receive a new FPS Identifier the next time you register. You'll receive SMS and email notifications after submitting instructions to: How do I use 'Top up HSBC accounts via eDDA' service? If you are not using the official name that the payee account is registered under to set up the standing instruction, the payment may be rejected. 139 Posts. We will help you contact the payee to return the funds provided that all the necessary information is received by us. The quickest and easiest way to request a credit limit increase is through Personal Internet Banking. Please check the lead-time with the merchant or recipient in question. How do I send money with Global Money Transfers? Please contact the debiting bank regarding their charges. You can transfer funds to HSBC accounts and to accounts held with other banks, both in Hong Kong and overseas. The QR codescanner in'Pay with FPS' only works with FPS QR codes. By selecting the account holder's name and account number from the pull-down menu and then entering the transfer amount. Does the QR code in 'Show my FPS QR code' function work with non-FPS QR code scanners? With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. Can I make fund transfers in foreign currency? Or if you're using Personal Internet Banking or mobile banking you can select multiple cards for activation - this will be processed instantly. HSBC Platinum Visa This link will open in a new window. U.S. persons and entities should consult a tax advisor for more information. The eReceipt is retained for up to 24 months for your reference. The exchange rates executed for future-dated transfers or transfers after cut off times (Monday to Friday 8:15am - 5:55pm, Saturday 8:15am - 11:55am, excluding public holidays) will be based on the exchange rate indicated by the bank on the day the instruction is effected. Unfortunately, you will not be able to add them to 'My payees' after paying by QR code. You can raise these limits by visiting a branch or by using your Mobile Security Key/Security Device through HSBC Online Banking. You can use a linked credit card to withdraw money from a PLUS or Cirrus network ATM overseas. Your HSBC account(s) and same-name account(s) maintained at other local banks must be of the same currency. If you set up a forward-dated instruction using your HSBC credit card, the credit limit on your card will be held until the . See the table below for the list of countries/regions and bank details. 'Send like a local' transfers are fee-free for both the sender and the payee.*. How do I set up or manage an autopay instruction? The names displayed have different formats depending on the transactions. 'Pay or transfer' allows you to transfer larger amounts between your own accounts, as well as to people and businesses. Can I still use e-Transfer or Express Transfer for HKD and CNY transfers? There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different chargingpolicies. If you have activated Mobile Security Key or biometric authentication, you can use the 'Pay with FPS' and 'Show my FPS QR code' functions before logging on. How do I use my bank account-linked credit card at an overseas ATM? Make your payments more secure in HSBCnet by specifying the number of users required to authorise a payment, as well as the combinations of user levels for differing values of payments. To confirm your order, check with the merchant via their appor contact them directly. By phone You can also request to increase your credit card limit by giving us a call. Payees will need to check with their banks on what these charges are. For smaller ad hoc transfers, use our non-registered service. You can delete the set-up instruction via the 'Manage instructions' page on HSBC Online or Mobile Banking and set up another account top-up instruction to link your same-name accounts again via 'Set up instructions' page. We're here to help. You will receive an SMS notification upon successfulregistration. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. Asia-Pacific. Remark: eDDA means a direct debit authorisation set up by electronic means using HKICL FPS. Once setup, payments process automatically on a recurring basis, Set up Automated Clearing House (ACH) payments - ideal for payroll or vendor payments, Send instructions for payments to more than one party, Send international or domestic wire transfers online in over 30 currencies, Payment advising -- Send comprehensive payment information to your suppliers, business partners, and colleagues with this service, Multiple payment types supported domestically and internationally, Standard and customized reporting options in a variety of formats, Scheduled reports are downloaded at regular intervals of your choosing, Seven year archive of checks originated, deposited and returned, Secure platform based on multi-level security, Encrypted sessions ensure confidentiality of your data in transit, Industry standard infrastructure protection, including firewalls, ongoing security checks and vulnerability management, security event escalation and mitigation procedures, Mandatory secondary authentication for higher risk functions including system access, payment initiation and authorization, and system administration, Ability to control access for individual users, including type of transaction and dollar limit. From 21 March 2021, the way that you set up and edit a user's signature groups and authorisation limits will change. The exchange rate indicated by the bank only applies to immediate transfers. Transfers may also be subject to the other banks' respective limits. You can use Global Money Transfers as long as you hold a HSBC integrated or current or saving account and use HSBC HK App. For each set-up, you can set a desired daily transfer limit up to the maximum limit specified, which will later be shown and be in effect when you top up your HSBC accounts with that instruction. Please checkthe HSBC website orHSBC Online Banking pageof thecountry or regionyour account isin forthedetails. . It will be treated as a cash advance and subject to a fee. Failing to report working a minimum of 20 hours a week for a three-month . FPS also allows registered payees to use aQR code to receive payments (a Mobile Security Key or Security Device might be required to complete the transaction).You can also receive payments and transfers from institutions, corporates and the HKSAR government via your Hong Kong ID number. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. Quick Transfer' supports payments via payeesphone number or email address. Enter the highest amount you think you will need to pay at one time. Your new UnionPay chip card can't be used on the PLUS/Cirrus network. You can top up your HSBC accounts up to the maximum daily transfer limit for each account top-up instruction linking to your same-name account maintained at other local banks. You'll enter the Credit Cards servicing website. Withdrawing cash at the participating merchant's point-of-sale terminals Click on the HSBC logo to return to the 'My accounts' screen. Some will send them a notification, but some will not. When you use the 'Pay with FPS' function to scan a QR code, the HSBC HK Mobile Banking app will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. Yes, you can pay other participating paymentservice providers via FPS. 3 1. HSBCnet Mobile services are not available in connection with HSBCnet profiles in all countries and are subject to phone provider capabilities. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. What is the difference between 'One-off' and 'Recurrent' in 'Manage autopay'? (You will need your Security Device or Mobile Security Key.). Send money via SWIFT in currencies including: If your desired currency is not listed on HSBC HK Mobile Banking App, please proceed to HSBC Online Banking. For overseas funds transfers, there isa localservice charge of HKD50. Your QR code can only be scanned by mobile apps that support FPS. Some overseas ATMs can't access multiple accounts. Are there any payment limits for FPS in-app payment with HSBC HK Mobile Banking app? How do I confirm my exchange rate for Global Money Transfers? How can I change the autopay for my bill? On the 'Pay & Transfer' page, select Other local payees / FPS, and choose a From account. Get up to RM5,000 daily ATM withdrawal limit for HSBC Amanah Advance, Premier and Visa Debit Card-i. Once you're set up, you can start using Global Money Transfers. You can review and change your autopay sequence type / frequency / payment count per period / amount / expiry date by selecting Autopay, then 'Manage autopay'. We're here to help you manage your finances with our digital banking services on HSBC Mobile apps. Is it the same as before? Simply select your profile in the top right corner, go to 'Pay and transfer and choose 'Register or view FPS registration'. Yes, as long as you know the full bank account details of the person or company you want to send money to. HSBC Bank USA, N.A. Simply send money like a local within our network, quickly and seamlessly. For security reasons, any limit increase requests (subject to the maximums allowed) need to be submitted to an HSBC branch in Hong Kong. Many banks/ FPS participants may have imposed stricter controls to make sure the payee's name and bank account number match. House Republicans are pushing their top priorities in a bill to raise the debt limit. Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number. International or foreign currency payments. Alternatively, you can register for FPS via online banking. You can check your ATM transfer limit underView and Set Transaction Limit. To strengthen security controls for ATM services, the overseas ATM daily withdrawal limit (including cash advances) for all ATM and credit cards was pre-set to HKD0. de is a valid FPS QR code and that it is up to date. All Rights Reserved. It will be available 24/7, free of charge* andcoveringparticipating local banks andfinancial institutes with StoredValue Facility (SVF) licenses. If the merchant hasn't registered for autopay even if they are registered with FPS you'll need the standard account information to set up an autopay instruction for them. Payment Limits 22 10. Do I need to pay a fee when making a transfer to an overseas account with telegraphic transfer? I have a dispute with the merchant. Any currency supported by both the sending and receiving accounts. For more details please read our Cookie Policy. Can I save them to 'My payees'? Please note that to increase your limit, you will need to use your Mobile Security Key or Security Device. Find the answers and while you're at it, tell us how we could do better. Please refer to the policy of the e-wallet. Processing of outward telegraphic transfer instructions in Renminbi is subject to the schedule of the Renminbi clearing bank. It allows you to transfer money between your own HSBC Hong Kong accounts and send small-value payments of Hong Kong dollars and Renminbi to people and businesses in Hong Kong. It worked before. You can also use telegraph transfer through SWIFT network to over 200 countries and regions in more than 40 different currencies. No problem, you can sign up using the app. How can I send and receive money using FPS? What can I do with 'FPS payment' (under 'Pay and transfer') on the HSBC HK Mobile Banking app? You can make quick payments via FPS. Depending on the country/territory you are sending to, you'll need one or more of the following details: The usual way to obtain the bank details is to contact the payee directly and request the details from them. When will I receive my new PLUS ATM chip card? How can I set up future dated and recurring Global Money Transfers? For transfers in euros or US dollars, the cut-off time is 5.45pm, Monday to Friday (excluding Hong Kong public holidays). Find the answers and while you're at it, tell us how we could do better. Please ask your payee for the exact name the account is registered under. If you were the payee, you will see the senders full name. Can I activate more than one card at a time? HSBC Premier customers can also activate withdrawals by phone banking. Card Type. Americas. You can view the available local bank list when you select the debiting bank ('From' / 'Transfer from' field) during set up. Can I use Quick Transfer to send money from a non-HKD or CNY account? House Republicans would raise the debt ceiling by $1.5 trillion, or suspend it until March 31, 2024, whichever occurs first. Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. What kind of information will the FPS transaction history display? You can do this through Personal Internet Banking, mobile banking, phone banking, at a branch or at an HSBC or Hang Seng ATM in Hong Kong. That depends onyour payee'sreceiver. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Will I be notified if someone sends money to my HSBC account? The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number. Please advise your payer to choose HSBC (bank code 004) as the payees bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. Learn more How do I register for Personal Internet Banking? You can change your limit anytime through HSBC Online Banking by going to 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Select autopay under My Banking to set up new autopay instructions or manage existing ones. Whenprompted on the merchant's app, choose to pay by FPS. Can I set up recurring transfers with FPS? However, if the payee's bank doesnot support FPS, we will still send the money via Express Transfer. 1) Log on to your internet banking and select Pay or Transfer under Move money in My banking. How do I cancel an autoPay instruction with a 'Pending Set Up' status? No signature required as no purchase transaction via Visa network is supported. Any merchant app that supports FPS inbuilt apppayment. For 'Send like a local' transfers, see list of supported countries/regions and currencies. Yes, you will receive a notification. We're here to help you. 'Send like a local' generally takes 1 business day, Telegraphic transfer generally takes 3-7 business days, Set up new instructions to link your same-name account at other local bank to your HSBC account. What is the exchange rate for global payments after cut off times? For more details please contact HSBC PhoneBanking numbers. With this service, you can transfer funds in Hong Kong dollars or Renminbi directly, through HSBC Online or Mobile Banking, from your linked same-name accounts maintained at other selected local banks to your HSBC accounts. You'll also have to input your payee's account details such as their name, bank code (mostly in local clearing code format), account number and address (optional in some cases). First, complete a one-time set up of an account top-up instruction to link your respective same-name accounts via eDDA. With our network of more than 50 countries and regions in supported currencies, you can make international transfers but enjoy a domestic experience. 'Top up HSBC accounts via eDDA' service supports Hong Kong Dollar (HKD) and Renminbi (CNY) transfers. These fees are subject to change. How do I know which transactions are Global Money Transfer payments in my mobile transaction history? On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately. Why not? If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected. You can set up autoPay instructions no matter the recipients maintain accounts with HSBC or not. . The UK's biggest discount supermarkets are increasingly eyeing a new market of their own; several employers have signed up to a pension scheme which could see them pay in 7% of your salary; and . What currencies are supported by 'Top up HSBC accounts via eDDA' service? For overseas funds transfers via HSBC Global Transfers, the service is free for HSBC Jade, HSBC Premier and HSBC One customers making online transfers to theirself-named or third-partyoverseas HSBC accounts (including joint accounts). What is the service hour for using 'Top up HSBC accounts via eDDA' service? To request a credit limit increase, follow the steps outlined below. If you are unsure, check with the merchant. In this case, the transfer will not be made. The donor's name is essential if the receipt is to be used for tax purposes. Which currencies don't have real-time exchange rates available for Global Money Transfers? Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. You'll receive a text message confirmation if you've registered for FPS with your mobile number, or by email if you used your email address, FPS Identifieror HKID. Facebook This link will open in a new window, Our website doesn't support your browser so please upgrade, Get your questions answered, we're here to help, Find your nearest branch, we hope to see you soon, Get card services information and support, Careers, media, investor and corporate information, 25,000 per beneficiary, per account, per day, Unlimited, however a limit of $50,000,000 (or currency equivalent) applies for each transaction. When will my change to an autoPay order take effect? You can now bank from home with ease and peace of mind. They can only connect to the primary account listed on the front of your card.
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