It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Fios Order Status & Confirmation | Verizon Billing & Account VERIZON Order On Hold / Unable to Take Payment Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Correct answers are available for this post. How long does it take for an order to process? : r/verizon - Reddit He sent a link and I entered pmt info again. Check Order Status. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Have a phone you love? Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! NidiaA_VZV Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Correct answers are available for this post. Wondering if anyone knows what if anything I can do on my own tonight. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. View orders FAQs - Verizon Enterprise Solutions Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Shout out to Silvester, you deserve a raise!! Order on hold, take action : r/verizon - Reddit However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". The app keeps telling me to "take action": "To process your order, we need you to take action. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Once an order is complete, well send a receipt or order confirmation via email or text message. Add, manage, and cancel all your subscriptions in one place. 4. Will it take longer to get to me now? Your mobile number also wont be charged for voice, data or feature subscriptions. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. They make it easy and stress free. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. At this point don't think my phone is shipping by 10/22. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. I too had the same issue and no one responded properly. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. Anyone has similar experience with me? Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Have a phone you love? Get up to $500 when you. Customer service is closed. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. If you have multi-device protection on your account, it will continue to be billed. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. It still says on hold after doing all that. Welcome to /r/Verizon! To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. mobile hotspot device, tablet, etc.). Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. If you havent already done so, be sure to file a claim. Click Orders, then click View order status. You can't have more than one pending order on your account at a time. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. I asked them to re-run my card again, and they said it was declined a second time. Open the My Verizon app . I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? Suspend service for military, vacation or lost phone FAQs | Verizon and our If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. The only change you can make on a suspended account is to change the restore service date. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. This is a huge issue and I need help ASAP. They just need to confirm your security deposito. Due to inactivity, your session has expired. Scroll to the bottom then tap Documents & receipts . Yes, there is a one-time charge for this service. They should've sent you an email about your order being put on hold. The app keeps telling me to "take action": "To process your order, we need you to take action. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Correct answers are available for this post. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Tap the Account tab (at the bottom). Hoping it's just a system error and we aren't getting delays like Samsung.com orders. Buy the New Apple Airpods Pro (2nd Generation) | Verizon While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. Get up to $500 when you. I apologize for the delay with your order. Each time your order changes, you will receive a new confirmation. Check out the latest deals from Verizon on smartphones, accessories and more. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. I have never had to worry about a wait getting somebody to pick up the line. Excludes Verizon Prepaid plans. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. There are many reasons why you may need to suspend your service. Get $360 when you bring your phone. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It still says on hold after doing all that. They should've sent you an email about your order being put on hold. Yes, monthly billing will continue for certain charges and taxes. Sign in to manage & troubleshoot your services. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Excludes Verizon Prepaid plans. Vacation Hold: Pause Your Service | CenturyLink By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). New comments cannot be posted and votes cannot be cast. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. I sent an e-mail just as you did and still have never received a response. How do I check the status of an order? $199.99 was $249.99 Pricing reflects 20% savings. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. You may get multiple order previews if there are changes made and other previews sent. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. I am having the same issue and nobody I have talked to from Verizon has been able to help. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. My Verizon app - View Order Status Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. Thank you! Any ship date? I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Order Problems (Canceled, On Hold, Pre-Orders, etc..) - Android Central Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. I have a message on my Verizon account saying I have until October 13 to verify my order. No, there not gonna take $400.00 out of your bank account. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). About Verizon store pickups Expand All The iPhone 14 Pro Max is. There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! What is Verizon's return policy? He said, "ok, that should do it" NO, it didn't work. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Iphone order put on hold!? - Verizon Community To start the claim process, visit phoneclaim.com/verizon. Probably, but tomorrow you will know for sure. Be Aware - "Your Order is on Hold" | Android Central If it were to be delivered you would have a tracking number over night. There is a one-time charge to initiate a vacation suspend. Any normal person would have moved to another provider (AT&T) in my case. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Vacation service allows you to suspend your service for up to 9 months. I did that, now my order i on hold with action required which is Review and accept T&C. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. For more information, please see our Re: Your Order is on Hold It seems I don't have luck with Verizon CS. Not enough money? In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:).
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